Deputy Housekeeper

Job Description

Roles & Responsibilities

Job Description
Responsibilities and essential job functions include but are not limited to the following:
Lead all aspects of the Housekeeping departments and ensure all service standards are followed with friendly and engaging service
Maintains all Hotel guest rooms and public areas, plus "back of the house" ensuring that the highest standards of cleanliness are met.
Have ultimate responsibility and accountability for safety training of all department employees and for the overall accident record of the department.
Ensures that lost property is managed effectively '
Act as a model to Housekeeping team Member
Ensure and emphasize prompt solutions and reporting of any guest incidents during the shift. Ensure that the challenge is escalted to Manager if need be and ensure that all such incidents are discussed . '
Perform all tasks as detailed in daily task list
Monitor the perfornance of the Housekeeping team menber Supervisor ,counsel and train them the required standards
Handle and resolve all guest queries and complaints in an efficient manner.
Training for all staff on proper usage and handling of cleaning equipment and chemicals.
Assists with other responsibilities and duties in the absence of a team members or other tasks outlined by Director..
Follows all policies and procedures ascertained by the hotel.