Customer Support Specialist

Job Description

• We are looking for a knowledgeable candidate to give solid advice in different fields. You will be responsible for analyzing a situation and providing a fresh perspective.
• Reply to cases and questions sent by the users in a clear and constructive way
• Filtering the received cases and distributing them based on the specialty
• Building a database of questions and their relative answers
• Handling the support cases with efficiency and high responsiveness

Job Requirements

• 1-2 Years of experience
• Educational background in psychology , sociology or social work
• Excellent problem-solving skills
• Articulate and masters the art of delivering information in simple and consistent form.
• Excellent in Arabic, English and French (written)
• Provide advice or suggestions for improvement according to objectives
• Master the skill of searching and finding the most accurate information in different fields