Customer Support Executive - Sri Lanka

Do you want a meaningful role with a company that is making a real difference to every business Do you want to be involved in one of the most important business operations areas in the world today: eInvoicing Then join our energetic and growing team help us revolutionise an industry.

Experience with online support forums and communities is a plus!

Responsibilities

• Provide firstclass customer support to both enterprise and small business end users.
  
• Onboard train and proactively drive product adoption.
  
• Foster an online community for Link4 customers.
  
• Determine the severity frequency and possible workarounds. Work with Production/Engineering as needed to assess.
  
• Document product changes maintain and improve online product support pages.
  
• Work with the Product team to identify opportunities to improve Link4 s offering and reduce the number of support questions and issues.
  
  

Requirements

Requirements

• 1 or more years working directly with customers to resolve issues (support technical account management or similar)
  

• Comfortable troubleshooting problems with customers over the phone live chat and via email and a natural curiosity about technology
  

• Strong communication and collaboration skills both within the immediate team and with other groups
  

• Strong attention to detail and a sense of humour
  

• Familiarity with supportticketing systems
  

Preferred Skills

• Familiarity with Support platforms like Zoho Desk Project Management tools like JIRA or other bugtracking systems
  

• Prior experience with startups or a high level of flexibility and comfort in a looselystructured environment
  

• A background in coding QA or a similar technical interest is preferred
  

• Experience serving enterpriselevel customers is a plus
  

Benefits