Customer Success Associate - NielsenIQ

About Our Client:

This role combines data analysis and client consultation from the start with plenty of room for growth. You find the stories behind scatter plots and help clients answer their business issues. Your insights will influence decisions for some of todays leading global companies.

Responsibilities

• Managing a portfolio of NielsenIQ retail FMCG partners in Maghreb countries;
• Become an expert and own the ways of working on the Discover platform to be able to direct clients as needed;
• Analyze and interpret retail audit data with actionable presentations on different FMCG categories to answer clients business issues;
• Ensure a daily interface with clients for data delivery analysis and answer their different requests;
• Ensure daytoday relationship management with internal teams for the completion of projects (panel & ad hoc);
• Communicate clearly professionally and in a timely manner with both internal and external stakeholders;
• Maintain client satisfaction with every encounter. Through understanding client queries managing internal resources setting client expectations & committing to timelines;
• Use internal tools and data sources.

A little about you

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. Youre known for your impeccable organization. Connecting with clients matters to you and that motivates you to sift through data from a new angle. You can identify the narratives behind numbers and youre always looking for whats next.

Qualifications

• At least a bachelors degree preferably in business economics mathematics statistics or equivalent
• 12 years of work experience preferably within consumer or trade marketing analytics and insights or market research
• Knowledge of the ConsumerPackaged Goods (CPG) industry
• Excellent analytical skills
• Good communication skills both written and verbal
• Good interpersonal skills
• Adaptable to changes in priority or tasks
• Has interest and knowledge on consumer marketing statistics research techniques and experimental designs
• Proficient in Microsoft Excel & PowerPoint and learning new software
• An ability to work independently and in a team
• Fluent in spoken and written English and Business French
• Comfortable working in a digitalenabled environment