Customer Service Representative

Job Description

• Maintaining a positive and professional attitude while greeting customers at all times.
• Responding promptly to customer inquiries.
• Follow up on all client’s cases that he/she assigned on and make sure that its solved.
• Acknowledging and resolving customer complaints and escalate to next level if needed.
• Knowing all company’s services so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Prepare the daily report of all the tasks that he/she managed and report it back to the team leader.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Follow the company’s and department’s rules and regulations.
• Ensure that all the processes and procedures are controlled by the occupational health & safety regulations.

Job Requirements

• Presentable.
• Excellent communication skills.
• Excellent command of English.