Corporate Customer Experience Executive

Support CX Leader implement voice of customer programs (solicited through surveys, focus groups, communities, etc.)
Analyze unsolicited experience feedback from customers (by mining calls, web data, emails, etc.)
Gather input from employees about customer experiences and opportunities for improvement
Analyze VOC feedback drawn across sources to identify customer pain points and opportunities to improve and differentiate
Implement infrastructure and mechanisms to capture CX data (surveys, operational data, customer behavior, word of mouth, financial performance, etc.)
Report results, insights, and recommended actions to improve performance.
Support the CX Leader by connecting with local stakeholders to embed customer centricity and accountability for relevant touchpoints and experiences across the organization.