Account Advisor

Responsibilities:

• Handle all complaint cases received from different channels such as; late, missing, wrong payment, refund, offers and canceled orders, agent’s demeanor (LOB centers) and technical
• Handle all complaint cases related to vendors such as driver attitude, delay delivery, missing items and food
• Register all complaints in the system and maintain accurate TAT based on SOP escalation business
• Consistent complaint follow-up with customers to ensure full resolution of their
• Communicate vigorously with different internal and external channels to ensure complete resolution (LOB centers/ vendors).
• Comply with Talabat’s standard guidelines and processes in relation to service recovery (compensation matrix and authority).
• Collect caller’s feedback and suggestion, forward it to direct team leader for future