Senior Software Engineer – CX Platform Team

About the role:

Forter is looking for a Senior II Software Engineer to join the CX Platform team the foundational engineering team powering Forters entire Customer Experience group. This is a high-impact hands-on role at the intersection of backend engineering AI infrastructure and customer-facing product.

Youll work across the full platform stack (backend services data pipelines security cost and scale) with a meaningful and growing focus on AI infrastructure. We own the agentic platform for the entire Product Offering group: from building the LLM infrastructure and agentic workflows to ensuring theyre reliable observable and safe in production.

Why should you join us

AI at Forter isnt a side project. Its a strategic priority and the CX Platform team sits at the center of it. We own the AI infrastructure for the entire Product Offering group which means your work has wide reach and real stakes.

Youll be working with modern agentic patterns like AWS Bedrock and LangChain building features that are genuinely novel and not just wrapping someone elses chatbot. If you want a role where backend depth product instinct and AI engineering all matter equally this is it.

What youll be doing:

• Own core platform infrastructure - Build and maintain the shared backend services data pipelines and infrastructure that CX product teams depend on with a constant eye on scale reliability performance and cost.
• Design resilient data foundations - Work across Elasticsearch Snowflake MySQL Redis and Kafka to keep data pipelines fast fresh and dependable.
• Contribute to agentic AI features and infrastructure - Build and maintain LLM-powered workflows using LangChain and AWS Bedrock. Youll be contributing to production systems and helping establish solid engineering patterns around reliability observability and cost.
• Drive agentic transformation from within - Actively look for opportunities to apply agentic tools and workflows to how the team itself operates not just what we ship to customers. We expect engineers here to use their creativity to help themselves and those around them do more.
• Support in-house demos and GTM integrations - We own Forters demo infrastructure and customer integration tooling. Youll occasionally join customer calls or support Sales and Implementation teams directly.
• Collaborate cross-functionally - Work with Product Product Design GTM Sales Implementation and Analytics to turn ambiguous requirements into clear well-scoped solutions.
• Drive end-to-end delivery - Own initiatives from design through production contribute hands-on and hold a high quality bar throughout.

What youll need:

• 5 years of backend engineering experience with strong expertise in and TypeScript.
• Solid hands-on experience with cloud infrastructure and distributed systems - AWS Kubernetes queues (Kafka/SQS) and datastores (Elasticsearch Snowflake MySQL Redis). You understand how to design for scale cost and reliability.
• Experience building customer-facing products - you think about the end user not just the system.
• Strong ability to work with non-technical stakeholders - you can explain technical tradeoffs clearly to product managers designers GTM and customers and youre comfortable doing so.
• Ability to work effectively across team boundaries - partnering with other engineering teams and contributing to initiatives beyond your immediate squad.
• Deep systems thinking - you design with maintainability observability and failure modes in mind from the start.
• Excellent communication skills and a proven ability to drive projects forward autonomously.

Itd be really cool if you also have:

• Hands-on experience with LLMs agentic workflows or AI infrastructure (LangChain AWS Bedrock or similar)
• Experience with React and or other modern frontend frameworks
• Knowledge of Python for data or AI workflows
• Experience presenting technical work to customers or supporting pre-sales / GTM motions

About us:

Digital commerce is built on trust. At every point along the eCommerce journey businesses must make a critical decision: Can I trust this customer Answering this simple question accurately and instantly is powerfulit can accelerate revenue growth and strengthen a companys connection with its customers. How do we do it Forter was founded on the insight that its not about what is being purchased nor where but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customersensuring everyone gets the experience they deserve. Given that trust is central to how we operate Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. Were meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Trust is backed by data Forter is a recipient of over 10 workplace and innovation awards including:

• Great Place to Work Certification (2025)
• Fortunes Best Workplaces in NYC (and 2025)
• Forbes Cloud 100 (2024 and2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013 weve raised $525 million from investors such as Tiger Global Bessemer Sequoia Capital March Capital and Salesforce Ventures. Were on a mission to bring trust to global digital commerce so that companies like Adobe ASOS eBay Instacart Priceline and Nordstrom can block fraud drive revenue and improve customer experience.

At Forter we believe unique people create unique ideas and valuable experience comes in many forms. So even if your background doesnt match everything we have listed in the job description we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives we grow together as humans and as a company.

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