Reception & Reservation Manager
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موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 4 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Job Summary:
The Reception & Reservation Manager is responsible for overseeing front-of-house operations and managing all reservation activities within a hospitality food and beverage environment. The role ensures a seamless guest experience by supervising reception staff optimizing booking processes and coordinating with service teams to maximize efficiency and customer satisfaction.
Key Responsibilities:
- Oversee daily reception and reservation operations.
- Supervise train and schedule front desk staff.
- Manage reservation channels (phone online platforms and walk-ins).
- Ensure accuracy and organization of booking records.
- Handle guest inquiries complaints and special requests professionally.
- Coordinate with kitchen and service teams to ensure smooth operations.
- Monitor table turnover and occupancy levels to optimize capacity.
- Generate reports on reservations guest trends and performance metrics.
- Maintain high standards of customer service and guest relations.
Qualifications:
- Bachelors degree in Hospitality Management or a related field.
- 35 years of experience in hospitality or food & beverage operations.
- Strong leadership and interpersonal skills.
- Experience with reservation systems and CRM tools.
- Ability to work in a fast-paced high-pressure environment.
Key Skills:
- Excellent customer service skills
- Team leadership and supervision
- Problem-solving and decision-making
- Time management and organization
- Attention to detail
