Service Manager Service Centre

Find Your Shangri-La in Shangri-La

Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments.
• 5 restaurants and lounges including the legendary Shang Palace
• Convenient for Jeddahs popular landmarks and Red Sea Mall
• 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.

Job Summary:

To provides daytoday supervision direction and leadership to all staff in accordance with the objectives performance andquality standards established by ShangriLa Hotels . Ensuresthat the communication system of the hotel is well maintained and guestcommunication handled politely and efficiently.

As Service Manager Service Centre we rely on you to

• To have complete knowledge of the operational systems at Telephone / Service Centre
  e.g. Call Centre System / Call Accounting Software.
• To havecomplete knowledge of ShangriLas standard operating policies and procedures for the Service Centre.
• To have complete knowledge of ShangriLas Programmes e.g. GoldenCircle Guest History FFP.
• Supervises the Service Centreoperation and work flow to maximizeguests satisfaction.
• Identifies staff training requirementsand service improvements areas.
• Supervises and guides all staff toensure that hotels policies andprocedures are adhered to.
• Conducts daily and monthly meetingsto highlight areas of improvement inthe service aspects and obtainfeedback.
• Creates a positive and highlymotivated working environment thatpromotes and develops teamwork.
• Ensures that staff are doing theirfollow up calls to guest to check forsatisfaction in a situation where thereis a service / facility defect.
• Ensures all staff have completeknowledge of Emergency Proceduresand their roles in an Emergency.

What we are Looking For:

• At least 4 year working experience.
• Minimum 2 yearsexperience in aninternational ClassHotel.
• Able to lead andmotivate the team
• Ability to work flexible hours and shifts.
• Communicates and writes with fluency in English as well as the Arabic language.
• Responsible and able to take initiative.
• Pleasant friendly and cheerful attitude.
• This Position is for Saudi Nationals Only

Why Join Us:

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits recognition programs and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect value diversity and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Anchored on the new Jeddah Waterfront along the shores of the Red Sea Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories while innovative dining concepts promise to satisfy the most refined palates.