Aftersales Engineer ( Tools & Equipment )

Provides technical supervision gives feedback and prepares reports for all company branches upon request specifically related to service centers and workshops.

Offers technical support to resolve issues in installations and maintenance while also training technicians and engineers to find solutions and alternatives to problems.

Prepares replenishment reports for damaged parts under warranty communicates with suppliers and follows up on compensation collaborating with the procurement engineer responsible for external supplies.

Monitors work quality and ensure the execution of all plans (installations & maintenance).

Oversees the execution and periodic follow-up of contracts with customers (maintenance contracts for equipment after installation).

Provides suggestions for new technical methods to improve the departments operations.

Prepares equipment suitability reports both internally for SMG and externally for all customers and service centers.

Oversees the repair of certain devices and equipment for the company and its service centers.

Personally conducts field visits to major clients monitors installation plans reviews engineering drawings and performs estimates and inspections.

Tracks the movement of spare parts inventory including outgoing incoming and department needs.

Monitors vehicle movement and distribution to maximize service efficiency and customer satisfaction.

Follows up on invoices work orders and payments.

Trains employees on new systems and equipment.

Requirements

Bachelor of Engineering preferably majoring in (Production - Power Mechanics - Mechatronics)

1-3 years of experience in the field of industrial equipment (maintenance and installation of industrial equipment)

English language: Full proficiency in speaking and writing

Benefits

Why Join SMG

Legacy Leadership & Vision

• Join a pioneering organization with over five decades of excellence in Egypts automotive sector. SMG is the sole importer of Porsche Scania and Harley-Davidson and a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail in addition to most reliable and business partners of automotive garage tools and equipment.
  
• Be part of a forward-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility innovation and market leadership.
  

Meaningful & Impactful Work

• Contribute to a company that isnt just selling cars but shaping the future of road safety customer experience and automotive service standards in Egypt.
  
• From premium vehicle brands to aftermarket solutions and industrial tools your work will have an impact across multiple industries and thousands of customers.
  

Growth & Development

• SMG empowers its employees with a culture of continuous learning internal mobility and career progression. With full support for both internal and external training youll gain access to tools and knowledge that help you thrive as a leader.
  
• Whether youre optimizing operations or leading financial strategy your contribution will drive real results.
  

People-First Culture

• Work in an inclusive collaborative environment that values expertise transparency and trust. At SMG we encourage open communication across all levelsincluding 24/7 access to HR supportbecause we believe that progress begins with honest conversation.
  

Competitive Rewards & Benefits

• Enjoy a comprehensive compensation package designed to support you and your family including:
  
• Medical social and life insurance
  
• Pension plan
  
• Annual salary review and profit-sharing program
  
• Exclusive discounts on service spare parts and branded items
  
• Fully paid training programs