Specialist Logistics Onboarding & Compliance

WHATS ON YOUR PLATE

• Enhance the training delivery effectiveness to ensure the riders are up to the level to support deals with our customers and vendors.
•  Supervise the training teamwork from A to Z to ensure smoothness in the training delivery.
• Track the newbies accounts activation process starting from the application submission on Arara until the accounts are activated in compliance with the pre-agreed process.
• Develop the trainers profile through close observation of their common and individual opportunities and setting plans for improvement.
• Enhance the training materials to match our continuously raised standards from a time to deliver the best customer experience
• Collaboratively work with the Logistics quality team to conduct refreshment training for our riders who are not meeting the customers expectations.
• Act as a point of contact with the internal and regional stakeholders to collect the best practices and recommendations for the training materials enhancements.
• Ensure adequate training headcount oversee the hiring process and confirm team readiness prior to training delivery
• Collaboratively work with the acquisition team and align on the new months target and do the needful for a smooth process.
• Act as a single point of contact with the dispatch verification team in regard to communicating any updates and reducing the re-submission rate.
• Collaboratively work with the third-party company that conducts the criminal inspection to ease the process track their service level fulfillment and validate the monthly invoice.
• Tracking and monitoring the Regional and local Kpis
• Ensure full compliance of rider onboarding documentation by validating tracking and maintaining all required records in line with company and regulatory standards.
• Monitor and improve regional compliance KPIs by identifying gaps driving initiatives to increase document completion rates and implementing engagement strategies that enhance overall country compliance performance

Qualifications :

WHAT DID WE ORDER

• Minimum of 5 years experience
• Good command of English
• Excel and PowerPoint; familiarity with Looker and Tableau is a plus
• Training of Trainers (TOT) certification preferred
• Strong project management skills.

Remote Work :

No

Employment Type :

Contract