Customer Success Associate
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موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 14 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
About CEQUENS
CEQUENS is a global AI powered customer engagement solutions provider that simplifies customer engagement for businesses through its innovative reliable and secure communication solutions. Established in 2011 CEQUENS offers a comprehensive suite of APIs including SMS WhatsApp for Business Voice Push Notifications and more enabling seamless and personalized interactions across multiple channels.
Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks credit cards digital payments OTT applications government authorities health and education and other industry verticals.
If you have the passion for success and are ready to constantly.
Job Summary:
Were looking for a passionate and proactive Customer Success Associate to join our growing team and play a vital role in building long-term relationships with our customers. Youll be responsible for onboarding new customers ensuring their success with our product and proactively identifying and addressing their needs.
Key Roles and Responsibilities:
- Onboarding:Guide new customers through the initial product setup and usage processensuring they understand its value and features.
- Support & Engagement:Provide responsive and efficient customer support through various channels (emailphonechat) and proactively engage with customers to identify potential issues and opportunities.
- Relationship Building:Cultivate strong relationships with customers by actively listening to their needsproviding personalized adviceand building trust.
- Revenue Retention & Expansion:Responsible on revenue retention minimizing churn and identifying upsell and cross-sell opportunities within your customer base and present them effectively.
- Data Analysis & Insights:Monitor customer usage data and identify trends to personalize interactionsidentify potential churn risksand inform product improvements.
- Feedback & Reporting:Gather customer feedbackdocument resolutionsand generate reports to track progress and inform team strategies.
- Collaboration:Work closely with other teams (SalesProductEngineering) to ensure a seamless customer experience and advocate for customer needs
Requirements
Required Skills and Experience:
- Bachelors degree in a relevant field () or equivalent experience.
- Excellent communication and interpersonal skillswith the ability to build rapport and trust with customers.
- Strong problem-solving and analytical skillswith the ability to identify and solve customer issues efficiently.
- Proactive and organizedwith the ability to manage multiple tasks and prioritize effectively.
- Strong written and verbal communication skillswith the ability to document issues and communicate solutions clearly.
- Experience with customer relationship management (CRM) systems and data analysis tools is a plus.
- Experience & background on CPAAS platforms is a plus.
- Passion for learning and a desire to continuously improve customer experience.
Required Experience:
IC
المهارات المطلوبة
عن الشركة
Our journey spans 8 years ago and were insightful, eventful, and successful. Throughout this journey, we learned about our region, its markets, and growing needs. We’ve explored the challenges that disabled our customers from realizing their full potential and the barriers that compli ... اعرض المزيد
