Territory Services Manager Red Hat Services

Job Summary

The Red Hat Services team is looking for an experienced Services Account Specialist to join us in the Riyadh or Dubai this role you will help us be the catalyst for customer success the open source way by understanding our customers business and technical needs and by offering consulting and training services as part of Red Hats solutions. You will ultimately be accountable in alignment with the Sales account team for the successful adoption and value realization for the offerings and services our customers have purchased. As a Services Account Specialist reporting to a regional services manager youll be responsible for an assigned region market or set of accounts. Successful applicants must reside in a country where Red Hat is registered to do business.

What You Will Do

• As part of the account team develop relationships with key customer stakeholders to grow services bookings and revenue within your nominated accounts

• Actively participate in account planning and strategy sessions and reviews with the wider account team

• Closely work with strategic business partners to complement solutions and maximize customer value

• Work with the delivery teams including delivery managers program and project managers architects and consultants on getting the right offerings scoped to solve customer business needs

• Negotiate Services pricing project costs and terms

• Work closely with internal stakeholders like the Business Affairs Finance and Risk Management teams to gain necessary approvals for proposals

• Be responsible for and have the ownership of the bookings forecast for the assigned group of accounts or sectors

• Provide executive leadership during the whole customer journey including presales and post-sales phases

• Lead Services offerings in specific customer opportunities; call for and guide the formation of opportunity teams (services participation) together with the account manager

• Collaborate with business development managers solutions practices the Partners and Alliances and Marketing teams and other territory services managers on wider strategic initiatives and business development activities

What You Will Bring

• Ability to create and articulate the value proposition; experience in consultative selling and professional services delivery

• Experience & knowledge of the Saudi market & customers familiarity with the Saudi vision 2030

• Knowledge of Red Hats or competitive technologies that engage and build trust with customer stakeholders at different levels

• Understanding of customer business impact as well as the internal impact of projects from a legal financial supportability scalability and repeatability points of view

• Experience working in customer-facing roles like an architect or consultant or in a related presales or services role

• Services selling experience including development of statements of work (SoWs) requests for information (RFIs) and requests for proposal (RFPs) pricing large-scale proposal development and customer journeys

• Experience leading and working in virtual and cross-functional teams

• Proven record of closing complex solutions-led deals worth millions of dollars

• Good understanding of and real experience designing selling and implementing enterprise architectures including hybrid cloud solutions

• Willingness to participate in regular business travel for customer and internal meetings

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About Red Hat

Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.

Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
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