Customer Solution Manager Vertical Transportations
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موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
أمس
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Certified as a Top Employer KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration diversity growth and wellbeing.
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Purpose
Unit Customer Solutions Engineering Manager manages Customer Solutions Engineering operations and performance in a KONE Region (Country). He/she develops teams competencies to meet current and future business needs.
Customer Solutions Engineering Manager ensures there is adequate technical expertise to understand customer needs and to define best KONE solutions for customers in collaboration with sales and delivery teams.
Customer Solutions Engineering Manager drives technical solution compliance with engineering policy safety regulations local codes & standards for full solution lifecycle.
CSE Manager manages or leads a small/medium size engineering unit in a KONE Region
Responsibilities and key activities
Responsibilities and key activities
CSE Manager responsibilities.
Delivers CSE scope of work region responsible through CSE team with support from KMTA FL CSE team(s) and/or Supply Line engineering
Identifies changes in market and technology environment and drives changes to solutions and ways of working
Creates roadmaps for unit CSE development to meet business targets and manages progress
Collects input and provides standardization opportunities
Provides technical consultancy to Sales and customers
Participates in high priority customer meetings as CSE representative impacts on customer specifications and understanding customer needs
Participates in pricing and cost committee pre-tender reviews and order booking reviews to ensure solution meets customer quality safety and compliancy requirements
Costing management; understanding total costing Front Line target costing and planning for cost effective solutions
Ensures compliant deployment of engineering policy local codes and standards
Ensures CSE plans safe customer solutions
Provides high-quality inputs for Sourcing and Supply Line
Provides solutions where full lifecycle management is considered; installability and maintainability are taken into account
If relevant for country legislation: accountable for technical solutions towards authorities
Conducts CSE process performance management at unit level and drives actions to improve performance
Owns KONE Way CSE Operating model in the Unit (when leading the whole FL engineering unit)
Ensures effective deployment and benefit realization of KONE Way CSE process and local initiatives
Active contribution to further develop Customer Solutions Engineering capabilities in KONE Way
Leadership / People Management responsibilities:
People management e.g. setting targets conducting PDPs and IDPs for team members
Balances unit CSE Resources according to Business priorities
Balances CSE Resources with possible FL/SL/Hub organizations
Assigns CSE resource for each early engagement case as per sales needs
Assigns CSE resource for each sold job (at MS0b)
Facilitates information sharing and creates collaborative working environment
Drives competence development in the team
Drives behaviour to represent KONE as one team towards the customer
Leads the performance of the team
Professional requirements
Minimum 7 years in management operations of engineering teams.
Proven track record in management capabilities in regional / global environment
Understanding of new construction and building modernization business and processes
Holistic knowledge of Elevator solutions products and processes
Understanding applicable safety and environmental norms and standards
Commercial business experience and/or strong business orientated mind-set
At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on Experience:
Manager
المهارات المطلوبة
- Organizational Management
- Presentation Skills
- أجايل
- SAFe
- AWS
- Solution Architecture
- إدارة النزاعات
- إدارة البيانات
- scrum
- Team Management
- Pre-sales
- Management Consulting
عن الشركة
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral ... اعرض المزيد
