Immigration Consultant, Immigration Team

Amazons Immigration Team is growing its best-in-class team to deliver exceptional immigration support to Amazon businesses employees and candidates across the MENA region. The team of consultants specialists and experienced immigration subject matter experts act as strategic partners and consultants to Amazon business leaders and partner teams. The team centrally manages immigration filings and the vendors that support Amazon and delivers projects to improve the cost quality and compliance for immigration services at Amazon.

We are seeking an experienced Immigration Consultant to support the needs of our growing KSA immigration team based in this role you will be responsible for the daily immigration service execution as part of the KSA immigration case working team. The team execute a high-volume of cases managing immigration requirements for sponsored employees across different jurisdictions and their family members.

This is a case working role where you will acts as the single point of contact throughout an employees KSA immigration lifecycle.

Key job responsibilities
Filing and executing immigration cases coordinating between recruitment onboarding and other HR stakeholders and government authorities; formulating and executing the best possible immigration strategy for each employee.
Manage a high caseload of applications. A typical caseload would be 45-50 cases comprising of new Visas renewals cancelations and amendments of work permits and residency visas; each filing includes sub-applications related to work permit entry permit medical test Iqama and residency for each applicant.
Coordinate with other team members of the team for drafting and submission payment of government fees and collection of documents/approval notices.
Manage a high volume of communications with the employees and several internal groups while meeting the team respond SLA within a single business day or sooner depending on the case timelines.
Participate in formulating action plans to resolve issues.
Contribute to and drive process improvement initiatives beginning with identifying defects or evaluating customer complaints but also considering where the team can increase efficiency and continuously upscale the quality of service.

- 3 years of human resources experience
- Knowledge of HR systems
- Experience with written and verbal communication and presentation
- Experience in KSA Immigration processes with broad knowledge of various Visa Types FIling & Documentation requirements.
- Experience working directly with customers and handling all communication and interactions.
- Experience in working with right to work work authorization and human resource processes through the employee lifecycle.
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards.

- Masters degree in a related field
- Experience leading process improvements
- Experience resolving complex immigration issues independently and taking ownership in unfamiliar or ambiguous circumstances
- Experience managing third party immigration vendors
- strong problem-solving skills critical thinking and self-initiative
- Excellent knowledge of employment laws
- Excellent written verbal communication interpersonal skills; high quality document and report preparation

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.