Customer Relationship Management Specialist – NEMAG

Are you passionate about optimising systems and providing top-notch support Join us as a CRM Administrator and be the driving force behind efficient CRM operations across the NEMAG region ensuring seamless user experiences and system performance!

ABOUT ASTRAZENECA

AstraZeneca is a global science-led patient-focused biopharmaceutical company that focuses on the discovery development and commercialization of prescription medicines for some of the worlds most serious diseases. But were more than one of the worlds leading pharmaceutical companies.

Join a high-performing team empowered to cut through the noise and drive real change. Our agility and pace coupled with scientific focus powers us to spot opportunities in the market that keep us moving forward and into new spaces.

Why AstraZeneca

At AstraZeneca were dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. Theres no better place to make a difference to medicine patients and society. An inclusive culture that champions diversity and collaboration and always committed to lifelong learning growth and development. Were on an exciting journey to pioneer the future of healthcare.

ABOUT THE ROLE

Job Purpose:

As a Customer Relationship Management Specialist you will be primarily focused on executing CRM-related administrative tasks across NEMAG markets (Palestine Lebanon IraqLibya JordanMorocco Tunisia Algeria). Will be responsible for the seamless onboarding of new users handling daily requests related to Veeva technical issues maintaining updated user structures supporting end-to-end (E2E) technical issues and ensuring proper database maintenance. The role will also involve supporting Promomats administration CLM administration and overseeing the monthly sample upload process.

The ideal candidate will have a strong understanding of Veeva functionalities and provide prompt support to ensure efficient operations across the Veeva system.

Key Responsibilities:

Veeva Onboarding Configuration (FX):

• Manage the onboarding process for new users ensuring that all necessary configurations are completed for Veeva.
• Handle access requests synchronization refresh and call submission issues.
• Update and maintain user structures including manager approval flows and DOAs (Delegation of Authority) in Veeva.

User Technical Support (Veeva/Irep):

• Provide daily support to users regarding technical issues related to Veeva (Irep) including access sync issues call submissions product assignments and more.
• Troubleshoot and resolve issues in a timely manner to ensure minimal disruption to the users.

End-to-End (E2E) Support:

• Assist with technical issues related to E2E processes including status updates E2E unlocks attendee loading and international speaker management.
• Act as a point of contact for resolving E2E related queries and concerns.

Database Maintenance (Reltio):

• Collaborate with team champions to monitor and validate DCRs (Data Change Requests) created by users.
• Approve and manage DCRs as necessary ensuring accurate and timely updates to the database.

Promomats Administration Support:

• Grant access to new users and ensure proper configuration of Promomats for email templates WhatsApp push VAEs and other communication channels.
• Test and validate the proper functioning of Promomats configurations for user views and communication tools.

CLM Administration:

• Ensure all products in the CLM system are valid for use and monitor for any expired products.
• Collaborate with marketers to ensure communication about product status and validity.

Sample Upload and Management:

• Oversee the monthly sample upload process ensuring samples are uploaded within the established limits.
• Manage quarterly sample re-adjustment tickets and ensure timely resolution.

Job Requirements:

Essential Criteria:

• Bachelors degree in a relevant discipline (e.g. Business Administration Information Technology Computer Science or any related field).
• 0-1 year of experience in a similar position in a Multinational Company.
• Proficiency in MS Office especially Excel is a must for data management and reporting tasks.
• Proficiency in both English and French is a must.
• Experience in troubleshooting technical issues within systems and applications ensuring smooth operations for end users.
• Experience in system administration tasks including configuration maintenance and user support.
• Strong verbal and written communication skills with the ability to effectively collaborate with cross-functional teams and support users.
• A dedicated and hard-working attitude demonstrating the ability to take initiative and meet deadlines.
• A proactive approach to learning and adapting to new tools processes and technologies.
• Strong analytical and problem-solving abilities to resolve issues efficiently and improve system performance.
• Ability to adjust to changing business needs and a dynamic work environment.

Desirable Criteria:

• Experience working with Salesforce or other CRM/systems with similar functionalities.

Where can I find out more

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Closing Date

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds with as wide a range of perspectives as possible and harnessing industry-leading skills. We believe that the more inclusive we are the better our work will be. We welcome and consider applications to join our team from all qualified candidates regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment) as well as work authorization and employment eligibility verification requirements.