Professional Services Consultant Middle East

Professional Services within Fortinet is an integral part of the support and services organization. As a result the Consultant will collaborate effectively with peers to drive customer success. The Consultant is a member of the Telco practice team which is focused on the telecommunications market.

The Professional Services Consultant works with clients and partners remotely and/or onsite on engagements of high complexity. The consultant can demonstrate his/her ability to participate in customer success from the pre-sales/scoping phase to project closure.

He/she focuses on design as well as implementation aspects of project delivery such as requirements analysis & design firewall and enhanced security products implementation and optimization with all related documentation.

The position requires a team player with excellent written and verbal communication skills who follows a structured approach for designing and implementing Telco security solutions. The consultant mentors team members and shares experience and knowledge every day.

The successful candidate will have a vast experience of the telecommunication environment working in professional services consulting design or implementation roles.

As a member of the Telco practice team the Consultant main focus would be in a wider Telco security market which includes but is not limited to:

• Mobile network signaling security e.g. GTP PFCP SBA
• Mobile network RAN network security e.g. RAN Security Gateway
• Carrier grade NAT solutions e.g. NAT44 NAT64
• Improved monetization Gi firewall services and Security
• Telco applications API security SecOps
• Virtualization and Orchestration

This role requires in-office presence following local country guidelines. Remote work is considered if there is no local Fortinet office available.

Responsibilities:

• Perform deployment configuration testing and troubleshooting of Fortinet security solutions in the customer environment. Work closely with the project management team to ensure successful completion of projects.
• Develops and improves project related documents with any required technical architecture diagrams. These documents might include High-Level Design Low-Level Design Migration Plan Test Plan Methods of Procedures Network Implementation Plan As-Built guide etc..
• Delivers knowledge transfer sessions for customers staff on the relevant Fortinet security solutions
• Plays a driving role in scoping meetings and helps in developing statements of work with the relevant work breakdown structures based on accurate analysis of customers requirements.
• Owns and contributes to the resolution of complex technical escalations in relations to projects in delivery. Interfaces with Customers and other teams (TAC Engineering etc.)
• Completes and submits all internal administrative tasks including timesheets activities reports and project reports.
• Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies and industry standards like OpenRAN MEC 5G 3GPP/GSMA SASE in Telco space
• Contributes to Professional Services collateral such as templates methodologies best practices or lessons learned

Job Requirements:

• 8 years experience in professional services consulting support or pre-sales roles.
• 2 years experience working in a telco sector in professional services consulting implementation or design roles
• Previous experience working for a Vendor would be a plus
• Proficiency in FortiGate Firewall administration and active Fortinet Certified Professional (FCP) level certification would be a significant advantage.
• Deep and practical understanding of fixed and mobile networks
• Thorough understanding of Telco Signaling protocols and services especially around security
• Solid understanding of general security and networking principals and technologies such as:
  • Security infrastructure: Firewalls VPN IPS Anti-Virus Web Filtering and Application control.
  • Networking and management: switching routing load balancing network management OSS.
• In-depth industry knowledge theoretical and practical understanding of:
  • Functions and flows of MME HSS S/PGW SMF UPF AMF ePDG GiLAN IMS etc..
  • Knowledge of 3GPP standards especially around GTP and PFCP
  • Roaming security GSMA IR.88 FS.20
  • Understanding of various logical interfaces especially S1 S8 S10 Gp N32 N9 N4 N3
  • Experience with GiLAN services such as CGN NAT64 DNS64 SIP VAS DDoS Traffic Management
  • IPv6 and SCTP
• Understanding of Application Security for software driven Telco architectures
  • API security
  • 5G SBA
• Exposure to SASE and SecOps (NDR Deception) would be a plus especially in Telco/MSSP use cases
• Experience in scripting and automation would be a plus
• Excellent presentation and technical documentation skills
• Excellent troubleshooting skills with a systematic approach to problem solving
• Proven ability to work independently or lead a team in a collaborative environment
• Ability to elicit cooperation from a wide variety of sources including senior management clients and other departments
• Ability to adapt seamlessly to shifting priorities demands and timelines
• Flexible working hours
• Positive customer service attitude with excellent soft skills
• Ability to bring projects to successful completion through political sensitivity
• Strong commitment self-driven with good team leadership skills
• Low/Moderate travel (up to 50%) EMEA region

Education:

• Masters Degree in technical or management discipline and/or equivalent extensive work-related experience