Assistant Guest relation Manager
شارك هذه الوظيفة
موقع الوظيفة:
الإسكندرية - مصر
الراتب شهرياً:
لم يكشف
تاريخ النشر:
نُشرت قبل 3 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
We are seeking a dynamic and customer-oriented Assistant Manager Guest Service to join our team in Coimbatore this role you will be responsible for maintaining high-quality guest services and assisting the Guest Service Manager in overseeing the daily operations of our hotels front-of-house services.
- Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals departures rooming and special requests
- Assist in optimizing hotel occupancy and room rates to maximize revenue
- Handle guest complaints professionally and effectively ensuring prompt resolution
- Support the Guest Service Manager in operating a highly proficient and productive guest services department
- Conduct and assist in training programs for the Guest Service team
- Collaborate with other departments to ensure seamless guest experiences
- Implement and maintain standard operating procedures for the guest service department
- Monitor and improve systems and procedures to enhance operational efficiency
- Assist in managing reservations and coordinating with housekeeping for room readiness
- Contribute to sales efforts by promoting hotel services and special offers
- Ensure compliance with health and safety regulations
- Participate in departmental meetings and continuous improvement initiatives
Qualifications :
- Teritary education in any discipline and hotel related experience
- Minimum 2 years experience in supervisory position in the service industry
- English with knowledge of second language preferred
- Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotels computer system
- Knowledge of operations of Bell Concierge & Valet operations
- Knowledge of processes and procedures of delivery systems. Currently SSM/RSM
- Communication skills for all levels of colleagues/guests confident clear English
- Interpersonal skills to deal with guests and colleague issues
- Posses leadership qualities
- Leads to constantly improve the guest service experience
- Willingness to embrace changes and new technology
- A team player guest focused and service oriented attitude
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
- الحسابات المدينة
- دعم العملاء
- الإنجليزية لمتحدثي اللغات الأخرى
- Activex
- Embedded C
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
