Guest Relations
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
الخبرة المطلوبة:
تاريخ النشر:
نُشرت قبل 4 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Primary Contact Point: Manage all incoming FIT inquiries across various channels including Email WhatsApp Social Media Messengers and OTA platforms (e.g. Viator Expedia ).
Expert Guidance: Act as a travel consultant by analyzing guest needs and preferences to recommend the best ship itinerary and cabin solutions for a successful trip.
Conversion: Promptly and professionally answer questions regarding deck plans amenities and technical details to build trust and finalize bookings.
Post-Booking Engagement & Guest Nurturing
Confirmation & Welcome: Proactively initiate conversation with FITs immediately upon booking to confirm receipt and provide a warm luxury welcome.
Requirement Discovery: Capture essential guest data including dietary restrictions mobility needs and special celebrations (anniversaries birthdays etc.).
Upselling: Identify opportunities to enhance the guests journey by suggesting cabin upgrades private shore excursions or premium onboard packages.
Internal Collaboration & Synergy
Reservations Liaison: Coordinate daily with the Reservations Team to ensure booking accuracy and real-time availability updates.
Front Office Handover: Communicate all guest special requests and VIP profiles to the Ship-side.
Post-Cruise Stewardship
Feedback Collection: Follow up with guests after their cruise to gather candid feedback and ensure their expectations were met.
Reputation Management: Encourage satisfied guests to share their experiences on TripAdvisor Google and other relevant review platforms.
Requirements
Experience: 3 years in luxury hospitality premium travel agencies or high-end guest relations.
Full proficiency in English (written and spoken).
Exceptional "digital etiquette" with the ability to convey a high-end luxury tone via text email and messenger platforms.
Strong ability to listen to a guests needs and provide tailored solutions rather than "hard selling."
Autonomy: Ability to work independently under the guidance of the Commercial Director making service-recovery decisions within pre-set parameters.
Comfortable managing multiple communication channels simultaneously.
المجال
خدمات تقنية المعلومات واستشارات تكنولوجيا المعلومات
المهارات المطلوبة
- CSS
- HTML5
- React
- تطوير الويب
- JavaScript
- PostgreSQL
- IOS
- Public Speaking
