Technical Support Specialist | Based in Africa

Algiers - الجزائر

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 16 ساعة

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

About us

Collaborate with Hostinger and grow fast together!

With 900 people worldwide were behind the success of over 3 million clients in 150 countries helping them launch their e-shops blogs portfolios businesses and passion projects.

Our mission: To provide tools that help individuals and small businesses succeed online faster and easier.

Our culture: Guided by 10 company principles.

Our formula for success: Customer obsession innovative products and talented people.

About you

Driving innovation means embracing relentless change complexity and a landscape thats anything but predictable. At Hostinger we dont just adapt we lead. We turn challenges into opportunities and uncertainty into meaningful progress.

Before partnering with us consider if you:

- Care deeply about your craft finding purpose in making online success possible for anyone.

- Take ownership of your growth continuously learning and improving your skills.

- Approach problems critically proposing solutions driven by curiosity and creativity.

- Adapt quickly through changes in a fast-paced environment.

- Collaborate effectively to achieve meaningful outcomes.

Your day-to-day

Success is a journey. Every customers path is filled with milestones and challenges each presenting an opportunity for you to make an impact. Make success not just possible but seamless.

For this opportunity you are expected to:

- Provide expert support on Hostinger products troubleshoot technical challenges via live chat and tickets that exceed customer expectations.

- Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.

- Contribute to various initiatives that enhance the customer experience based on evolving needs.

- Help make the Kodee AI Assistant even smarter and more helpful so customers get faster clearer and better support.

- Keep updated on Hostinger product updates services features and the latest web hosting technologies to assist customers effectively.

- Look for smarter faster and simpler ways to deliver even better customer experiences.

Key information

- This is an opportunity that involves rotation-based timelines that may include some weekend days as well as nights.

- As this collaboration is 100% remote a workspace with reliable high-speed internet is essential to provide services effectively.

Your skills and experience

- Fluent in English (C1 or native) written and spoken.

- Experience providing customer support in tech or SaaS environments ideally through live chat with a strong record of delivering exceptional customer-focused solutions.

- Excellent communication skills.

- Understanding of web hosting fundamentals (domains DNS emails control panels website troubleshooting).

What makes you stand out:

- Advanced understanding of web hosting technologies server management and performance optimization.

- Familiarity with content management platforms (e.g. WordPress) hosting control panels (e.g. hPanel cPanel) email and domain management systems and customer support platforms.

- Experience contributing to or improving AI-powered systems.

What you get

360 Growth: A 35 week onboarding phase is designed to support you in delivering great customer experiences through knowledge of Hostingers products tools workflows and more. Youll have ongoing access to learning resources and professional development opportunities (Reforge Scribd digital libraries) to strengthen your expertise and keep expanding your skill set.

Freedom & Responsibility: Enjoy the flexibility to provide services from home. Service timelines (morning day night and/or weekends) are discussed and agreed upon in advance to support balanced coverage and personal priorities. You may be eligible for a home office support allowance to help create an efficient workspace.

Well-being: You can take agreed suspension days for rest or recovery ensuring a healthy balance while continuing to deliver top-quality service. Participate in community initiatives that promote wellness hobbies and shared interests.

Community & Recognition: Celebrate milestones through Hostingers virtual gatherings community events and recognition moments for achievements such as weddings graduations or other personal celebrations.

Get ready to take your personal and professional growth to new heights! Be part of our journey

Three. Two. Onboard

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

About usCollaborate with Hostinger and grow fast together! With 900 people worldwide were behind the success of over 3 million clients in 150 countries helping them launch their e-shops blogs portfolios businesses and passion projects.Our mission: To provide tools that help individuals and small bus...