Country Manager Lebanon

Beirut - لبنان

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 6 ساعة

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

About the Role

We are seeking an experienced and entrepreneurial candidate for the position of Country Manager Lebanon to set up and lead our clients Visa and Government Service Centers across Lebanon. The role reports to the Regional Head of Operations.

This role will be responsible for establishing operations managing multi-site service centres driving commercial performance ensuring regulatory compliance and representing VAS with government entities partners and key stakeholders.

The ideal candidate will bring strong leadership experience within visa services government outsourcing customer service centres shared services BPO or other regulated service environments with a proven ability to build stabilise and scale operations in Lebanon.

Key Responsibilities

Strategic Leadership & Market Expansion

Develop and execute the country strategy for launching and scaling our clients visa service centres across Lebanon.
Identify new locations partnerships and growth opportunities aligned with business objectives.
Monitor market trends competitor activity and regulatory changes in visa and government services.
Represent our client in discussions with government authorities embassies consulates and strategic partners.

Operations & Service Delivery

Oversee end-to-end operations of multiple visa and service centers.
Ensure high standards of customer service operational efficiency and service quality.
Implement SOPs SLAs and operational controls across all locations.
Drive continuous improvement initiatives to enhance customer experience and turnaround times.

Financial & Commercial Management

Own the country P&L including revenue costs and profitability.
Develop and manage annual budgets forecasts and business plans.
Optimise operational costs while maintaining service excellence.
Support pricing strategies contract negotiations and commercial agreements.

People & Leadership

Build lead and develop the country leadership and operations teams.
Ensure effective workforce planning recruitment and talent development.
Drive performance management productivity and engagement across service centers.
Ensure compliance with local labor laws and company HR policies.

Compliance Governance & Risk

Ensure full compliance with Lebanese regulations licensing requirements and contractual obligations.
Maintain strong governance internal controls and risk management practices.
Ensure data privacy security and compliance standards are upheld.
Manage audits inspections and regulatory reviews.

Stakeholder & Partner Management

Act as the primary point of contact for key government bodies and partners.
Build strong relationships with embassies consulates vendors and service providers.
Provide regular performance and risk updates to group leadership.

Qualifications & Experience

Education:

Bachelors degree in Business Administration Management Operations or a related field.
MBA or equivalent postgraduate qualification is preferred.

Experience:

12 years of progressive leadership experience.
Proven experience as a Country Manager General Manager Operations Head or similar role.
Strong background in visa services government outsourcing service centers BPO shared services customer experience or regulated operations.
Experience setting up and managing multi-site operations in Lebanon is essential.
Proven P&L ownership and large-scale team management experience.

Skills & Competencies:

Strong strategic commercial and operational leadership skills.
Deep understanding of service center operations and customer journey management.
Excellent stakeholder management and negotiation skills.
Strong financial acumen and decision-making capability.
Ability to operate in a regulated high-volume service environment.
Excellent communication skills in English; Arabic is a strong advantage.
Results-driven resilient and capable of scaling operations from setup to maturity.

About the Role We are seeking an experienced and entrepreneurial candidate for the position of Country Manager Lebanon to set up and lead our clients Visa and Government Service Centers across Lebanon. The role reports to the Regional Head of Operations. This role will be responsible for establish...