Reservation Agent (Arabic Speaker)

المنامة - البحرين

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 4 يوم

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

Reservation Management: Handle guest reservations through various channels including phone email and online platforms ensuring accuracy and adherence to policies.
Communication Hub: Serve as a central point of contact for guest inquiries providing information on room availability rates and hotel services. Respond promptly to emails and other communication channels.
Booking Process: Facilitate the booking process by entering reservation details accurately into the Property Management System (PMS). Update room availability rates and payment information.
Guest Assistance: Assist guests with inquiries special requests and provide information on hotel amenities. Ensure a personalized and memorable experience for each guest.
Collaboration with Departments: Work closely with various departments including Sales Front Desk and Housekeeping to coordinate guest requests room assignments and other requirements.
Communication Enhancement: Enhance communication strategies to streamline the reservation process and improve guest satisfaction. Provide clear and concise information to guests and internal teams.
Up-selling and Promotion: Identify opportunities for up-selling room categories packages and promotions to maximize revenue and enhance the guest experience.

Qualifications :

Education: Diploma or equivalent; additional hospitality training is a plus.
Experience: Previous experience in reservations or customer service roles.
Communication Skills: Excellent verbal and written communication skills.
Computer Proficiency: Familiarity with reservation systems and proficiency in Microsoft Office.
Customer- Approach: Dedication to providing exceptional customer service and creating positive guest experiences.

Additional Information :

Opportunity to join the first Raffles in Bahrain
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities.

Remote Work :

Employment Type :

Full-time

Reservation Management: Handle guest reservations through various channels including phone email and online platforms ensuring accuracy and adherence to policies.Communication Hub: Serve as a central point of contact for guest inquiries providing information on room availability rates and hotel serv...

Reservation Management: Handle guest reservations through various channels including phone email and online platforms ensuring accuracy and adherence to policies.
Communication Hub: Serve as a central point of contact for guest inquiries providing information on room availability rates and hotel services. Respond promptly to emails and other communication channels.
Booking Process: Facilitate the booking process by entering reservation details accurately into the Property Management System (PMS). Update room availability rates and payment information.
Guest Assistance: Assist guests with inquiries special requests and provide information on hotel amenities. Ensure a personalized and memorable experience for each guest.
Collaboration with Departments: Work closely with various departments including Sales Front Desk and Housekeeping to coordinate guest requests room assignments and other requirements.
Communication Enhancement: Enhance communication strategies to streamline the reservation process and improve guest satisfaction. Provide clear and concise information to guests and internal teams.
Up-selling and Promotion: Identify opportunities for up-selling room categories packages and promotions to maximize revenue and enhance the guest experience.

Qualifications :

Education: Diploma or equivalent; additional hospitality training is a plus.
Experience: Previous experience in reservations or customer service roles.
Communication Skills: Excellent verbal and written communication skills.
Computer Proficiency: Familiarity with reservation systems and proficiency in Microsoft Office.
Customer- Approach: Dedication to providing exceptional customer service and creating positive guest experiences.

Additional Information :

Opportunity to join the first Raffles in Bahrain
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities.

Remote Work :

Employment Type :

Full-time

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المهارات المطلوبة

مكافحة غسيل الأموال
إدارة الحسابات
تطوير الحساب
إدارة الحساب
دعم العملاء
التسويق المؤسسي

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عن الشركة

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد

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