ETIC, ServiceNow Developer - Manager

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

• Lead end-to-endServiceNowimplementation and enhancement projects from requirements gathering to deployment.
• Manage and mentor a team ofServiceNowdevelopers and administrators ensuring skills development and career growth.
• Oversee the design development and maintenance of custom applications and modules on theServiceNowplatform.
• Configure and implement workflows forms business rules and client/server scripts using JavaScript.
• Provide architectural guidance and ensure solutions are scalable secure and aligned with governance standards.
• Collaborate with business stakeholders and cross-functional teams to translate requirements into technical solutions.
• Drive integration ofServiceNowwith external systems using REST/SOAP APIs.
• Establish and enforce coding standards code reviews and quality assurance processes.
• Plan and manageServiceNowupgrade and enhancement cycles.
• Act as the primary point of contact for escalations risks and delivery challenges.

• 7-10 years of working experience inServiceNowdevelopment and implementation.
• 3 years in a leadership ormanagerial role overseeingServiceNowprojects and teams.
• ServiceNowCertified System Administrator (CSA) required.
• ServiceNowCertified Application Developer (CAD) required.
• ServiceNowITSM Certification preferred.
• Experience managing multipleServiceNowprojects simultaneously.

• Strong leadership stakeholder management and project delivery skills.
• Proficient in JavaScript for client-side and server-side scripting within theServiceNowplatform.
• Skilled in building custom applications and workflows across modules.
• Deep understanding of REST and SOAP integrations.
• Experienced in Agile/Scrum methodologies and leading delivery in an iterative environment.
• Proficient in HTML CSS XML SOAP REST.
• Skilled in using theServiceNowApp Developer tooling.

• In-depth knowledge ofServiceNowITSM ITOM and ITAM modules.
• Experience with Service Catalog CMDB and automation workflows.
• Familiarity with low-code/no-code development onServiceNowApp Engine.
• Exposure toServiceNowFlow Designer.
• Understanding of Performance Analytics and IntegrationHub.

Education (if blank degree and/or field of study not specified)

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date