Reservations Supervisor
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 15 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
We are seeking a highly organized and customer-focused Reservations Supervisor to join our team in Jeddah Saudi this key role you will oversee the reservations department ensuring optimal revenue generation and exceptional guest experiences.
- Lead and manage the reservations team providing guidance training and support to achieve departmental goals
- Oversee daily reservations operations implementing effective strategies to maximize revenue and occupancy
- Monitor and analyze reservation trends adjusting strategies as needed to optimize performance
- Ensure all reservations are processed accurately and efficiently adhering to company policies and procedures
- Collaborate with revenue management sales and front office teams to align reservation strategies with overall business objectives
- Handle complex reservation inquiries and resolve escalated customer issues
- Generate and analyze reports on reservations performance providing insights to management
- Stay updated on industry trends and competitor activities to maintain a competitive edge
- Ensure compliance with Saudi Arabian hospitality regulations and standards
Qualifications :
- 3-5 years of experience in hotel reservations with a proven track record in a supervisory role
- Proficiency in reservation management systems and global distribution systems (GDS)
- Strong leadership skills with the ability to motivate and develop team members
- Excellent customer service skills and a customer-centric approach
- Demonstrated experience in revenue management
- Advanced problem-solving and decision-making abilities
- Exceptional communication skills both verbal and written
- Strong analytical skills with the ability to interpret data and generate actionable insights
- Proficient in time management and prioritizing tasks in a fast-paced environment
- Bachelors degree in Hospitality Management or related field preferred
- In-depth knowledge of the hospitality industry and current market trends
- Fluency in Arabic and English
- Familiarity with Saudi Arabian hospitality regulations and cultural norms
- Ability to work flexible hours including weekends and holidays as required
Additional Information :
- Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
- إدارة الدليل النشط
- اللغة الإنجليزية
- مراقبة الدخول
- JPA
- الدعم القانوني
- الخطوط الجوية
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
