Head Of IT Digital Transformation

What will you do

1. Develop digital transformation strategies: Assess the organizations current digital capabilities and identify areas for improvement and transformation. Develop and implement comprehensive strategies to drive digital transformation aligned with business goals.

2. Identify digital opportunities: Collaborate with stakeholders to identify digital opportunities that can enhance business processes optimize operations and improve customer experiences.

3. Implement & Support different modules related to corporate ERP platforms integrations with third party systems and solutions design/architecture.

4. Lead and mentor a cross-functional team of conversation designers developers data engineers business analysts solution architects and project managers.

5. Project management: Lead and manage digital transformation projects from inception to completion. Develop project plans define objectives allocate resources manage timelines and ensure successful project execution.

6. Stakeholder engagement: Collaborate with cross-functional teams business units and external partners to gain buy-in alignment and support for digital transformation initiatives. Engage stakeholders at various levels and communicate the vision objectives and benefits of digital transformation.

7. Change management: Develop change management strategies and plans to drive organizational readiness and adoption of digital transformation initiatives. Facilitate training and communication efforts to ensure smooth transitions and minimize resistance.

8. Digital capability building: Assess the organizations digital skills and competencies. Identify skill gaps and develop training programs to build digital capabilities across the organization. Foster a culture of innovation collaboration and continuous learning.

9. Performance measurement and analysis: Establish metrics and key performance indicators (KPIs) to measure the effectiveness and impact of digital transformation initiatives. Monitor and analyze data to evaluate performance identify areas for improvement and make data-driven decisions.

10. Risk management: Identify potential risks and challenges associated with digital transformation initiatives. Develop risk mitigation strategies and ensure compliance with data privacy security and regulatory requirements.

11. Vendor and technology management: Evaluate and select digital tools technologies and vendors to support digital transformation initiatives. Manage relationships with technology partners vendors and service providers.

12. Stay informed about digital trends: Stay up to date with the latest digital trends technologies and industry developments. Continuously explore innovative ideas and opportunities for digital transformation within the organization.

What will you need

• Strategic thinking Operational development Influencing others Developing successors - Customer Centricity.
• Strong exposure to various ERP Systems and business process mapping & automation
• Proven experience in technically supporting sales teams and driving successful commercial sales engagements.
• Deep understanding of technical concepts related to Process automation & software development
• Strong exposure to Business Intelligence & Data warehousing while utilizing AI technologies
• Strong knowledge about CCaaS platforms omnichannel solutions and voice Systems.
• 12 Years of Experience
• Fluent English