SERVICENOW ARCHITECT FSM & WLD
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 13 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
We are seeking an experienced ServiceNow Architect to lead the design architecture and implementation of ServiceNow solutions with a strong focus on Facility Service Management (FSM) and Workplace Service Delivery (WLD). This is an exciting opportunity to work on large-scale enterprise and government programs in Doha Qatar.
KEY RESPONSIBILITIES
- Lead end-to-end architecture and solution design for ServiceNow FSM and WLD modules.
- Define platform architecture data models integrations and security frameworks.
- Design and implement Facility Service Management use cases including maintenance asset servicing vendor coordination and service requests.
- Architect Workplace Service Delivery solutions covering space management workplace reservations employee experience and on-site services.
- Align FSM and WLD solutions with ITSM ITAM CMDB and HRSD where applicable.
- Design enterprise integrations using REST/SOAP APIs MID Server and third-party systems.
- Drive automation using Flow Designer IntegrationHub and business rules.
- Act as technical authority for FSM/WLD initiatives and provide governance across teams.
- Collaborate with stakeholders to translate business requirements into scalable architecture.
QUALIFICATIONS
- 7 years of ServiceNow experience including architect-level responsibility.
- Proven hands-on experience with ServiceNow FSM and WLD.
- Strong expertise in platform architecture CMDB and data models.
- Proficiency in JavaScript Glide API Flow Designer and IntegrationHub.
- Experience with enterprise integrations and automation.
- Strong understanding of ITSM and ITIL processes.
- Experience in large-scale enterprise or government programs.
Preferred Qualifications
- ServiceNow certifications: CSA CAD CIS-FSM CIS-WSD (Workplace).
- Experience with mobile reporting and performance analytics in ServiceNow.
- Knowledge of facilities management systems workplace technologies or smart building integrations.
- Experience in Qatar or Middle East government projects (preferred).
Soft Skills
- Strong stakeholder management and communication skills.
- Ability to translate business needs into technical architecture.
- Leadership mindset with mentoring and governance experience.
- Excellent problem-solving and decision-making abilities.
Vertical
Technology
المهارات المطلوبة
- APIs
- Pegasystems
- Spring
- SOAP
- .NET
- Hybris
- Solution Architecture
- Service-Oriented Architecture
- Adobe Experience Manager
- J2EE
- Java
- Oracle
عن الشركة
Duncan & Ross offers integrated and customer oriented services in different industries such as Automotive, Aerospace, Metro & Railway, Energy, Construction, Manufacturing and Telecom.
