IT Support Technician - Arabic Speaker

Are you the tech troubleshooter everyone turns to Are you passionate about keeping systems running smoothly and solving issues before they become problems If so this is your opportunity to be the goto expert!

• We re looking for an experienced IT Support Technician who will play a vital role in ensuring the daytoday functionality of IT systems providing fast and effective support and maintaining high standards across system performance and user experience.
  

• Respond to helpdesk tickets and resolve user issues efficiently to minimize downtime.
  
• Troubleshoot hardware and software problems for desktops laptops tablets servers printers and scanners.
  
• Diagnose and resolve system network and application issues.
  
• Perform preventive and corrective maintenance system patches updates and upgrades.
  
• Visit operational sites (fuel stations inspection stations depots) to provide onsite support.
  
• Collaborate with internal teams and external vendors to ensure seamless IT operations and project delivery.
  
• Monitor and maintain inventory of all IT assets licenses and ensure compliance.
  
• Support PC systems retail automation solutions and user applications to minimize disruptions.
  
• Provide Level 1 and Level 2 support ensuring SLAs are met for all incidents and requests.
  
• Assist with termination installation and configuration of forecourt automation devices and ensure their smooth operation.
  
• Facilitate user training and provide clear communication regarding new systems and updates.
  
• Proactively recommend solutions and improvements to enhance system performance and reliability.
  

Requirements

• Bachelor s degree in IT Computer Engineering or related field.
  
• 8 10 years of handson experience in IT support and administration.
  
• Basic experience with LAN/WAN routers switches and firewalls.
  
• Proficiency in troubleshooting hardware and software in Windows environments.
  
• Certifications:
  

• CompTIA A / Network
  

• ITIL 4 Foundation or higher
  

• Azure fundamentals or cloud certification (preferred)
  

• Bilingual: Arabic and English
  

• Valid Qatar driving license.
  

• Oil & Gas industry experience is an added advantage
  

To know other vacancies we have please feel free to visit our website

Disclaimer: Please note that Black Pearl will never ask any of its candidates for any payment in exchange for our service in helping candidates find a job. Our service is free to our candidates and the recruitment fee is paid by our clients. If you receive any emails SMS or calls requesting you to pay from someone claiming to be an employee of Black Pearl before they can process your application please report and write an email to or contact our office at.