Admin Account Management - Local Shops

Role Summary:

Were looking for a Admin (Account Management) to join the team and focus on improving our account management with the local shops vendors such groceries & other verticals which enhance customer services. You will be responsible for improving productivity by dealing with customer queries and responsible in transmission methods optimization and documentation.

Whats On Your Plate

Coordinate and collaborate with other departments for Account Management/ Commercial and Sales related matters (Marketing Operations and Finance department)

Act as a first point of contact and respond quickly for Grocery & Retail vendors (partners) queries or complaints calls and emails if the Account Management representatives are not available and delegate the task to the appropriate Account Management Representatives

Upload and update Grocery & Retail vendors information online and in a timely manner

Responsible for setting up and configuring the system for new partners and trainings and system issues from the vendor/partner side

Update and monitor the closed Grocery & Retail vendors

Collection and documentation of Grocery & Retail contracts and amendments filling of vendors contracts and other sales related data

Prepare contract delivery and pick up report on periodic basis

Manage quality account of the vendors ensuring continuous partner relationships and resolve operations issues between partner restaurants users/partner restaurants and users

Prepare reports for grocery & retail vendors on transmission methods utilizing sales workforce 

Maintain accurate records of all sales and prospecting activities including:

Followup activities

Transmission methods reports

Contract delivery and pickup report: Acknowledgment of the contract receiving and delivering for new vendors

What Did We Order

Bachelors Degree in relevant field

MS Office Excel Certification

Knowledge of CRM Sales workforce

Presentation Interpersonal Communication (written and verbal) Customer Service Problem

Solving and Negotiation Skills

Ability to meet deadlines and be flexible in working

Ability to build good relationships with clients

Remote Work :

No

Employment Type :

Contract