Assistant Spa Manager

القاهرة - مصر

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 4 ساعة

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

Description

JOB SUMMARY

Assists with supervising and coordinating activities of employees delivering spa services including salon skin care program coordination reservations reception desk massage and locker room areas. Position focuses on ensuring guest and employee satisfaction. Assists with achieving the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 1 year experience in the spa guest services or related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Spa Operations and Budgets

Ensures all employees have the proper supplies equipment and uniforms.

Comprehends budgets operating statements and payroll progress reports as needed to assist in the financial management of department.

Manages supplies and equipment inventories within budget.

Maintains cleanliness of spa and related areas and equipment.

Understands the impact of departments operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

Ensures employees understand expectations and parameters.

Brings issues to the attention of the department manager and Human Resources as necessary.

Ensuring and Delivering Exceptional Customer Service

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.

Strives to improve service performance.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Manager

DescriptionJOB SUMMARYAssists with supervising and coordinating activities of employees delivering spa services including salon skin care program coordination reservations reception desk massage and locker room areas. Position focuses on ensuring guest and employee satisfaction. Assists with achievi...