Job Description Summary

Job Description

Roles and Responsibilities:

The primary focus of this role is to support Business Operations Department in the development and growth. This may include but not be limited to the following:

• Ensure first class service contract process execution on customer service contracts; non-contract services; data entry and data quality including additions deletions and modifications to the existing contracts.
• Update Service Max with all newly installed and rev recd systems with their standard and extended warranty start date and end date as per the Commissioning Acceptance Certificate (CAC).
• Ensure quality and integrity of the customer contracts as they are entered into the system.
• Utilizes general business knowledge acquired through education or prior experience. Understands how efforts within the team contribute to overall objectives.
• Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
• Ensure timely and accurate billing of customers for contract and non-contract services.
• Keeping SFDC up-to date by updating opportunities and utilize SFDC to create and export useful reports.
• Analytical reports to be published will include but not be limited to Pending invoicing report Invoicing Analysis PM planning and monitoring report.
• Work closely with Service Team Finance and cash team to resolve and process-related issues.
• Supporting Business Operations team in all requirements within their scope.
• Identify and report any quality or compliance concerns and take immediate corrective action as required.
• Provide regular update for the business requirements status to the Business Operations Leader.
• Effectively manage and prioritize various projects with minimal supervision.
• Special projects as and when assigned.
• Aware of and comply with the GEHC Quality Manual Quality Management System Quality Management Policy Quality Goals and applicable laws and regulations.

Required Qualifications:

• A bachelors degree from an accredited college or university.
• Minimum 23 Years experience with Business Administration or Finance or Accounting degree.
• Excellent written and verbal communication skills.
• Fluent in English and Arabic (essential).
• Proficient at PC office software such as excel word PowerPoint etc.
• Ability to operate effectively in a multi-tasking dynamic environment while maintaining a forward-thinking and customer-first attitude.

Desired Characteristics

• Finance and Accounting is preferred.
• Proficiency in Microsoft Excel for data analysis and reporting.
• Experience in operating any ERP/CRM solution.
• Excellent communication & Interpersonal skills.
• Ability to adapt to change and demonstrate flexibility at all times.

Additional Information