Director of Rooms Division - Fairmont the Red Sea

Fairmont the Red Sea a luxurious new property in Umluj Saudi Arabia is seeking a visionary and decisive Director of Rooms Division to lead our exceptional guest experience team. As a key member of the executive committee you will oversee all aspects of the rooms division ensuring the highest standards of service and operational excellence.

• Develop and implement strategic plans to optimize rooms division performance and guest satisfaction
• Lead and inspire a diverse team of managers and staff across front office housekeeping and guest services departments
• Drive revenue growth through effective inventory management pricing strategies and upselling initiatives
• Collaborate with other department heads to ensure seamless guest experiences and operational efficiency
• Establish and maintain quality control standards for all rooms division operations
• Analyze financial reports manage budgets and implement cost-control measures
• Spearhead innovative guest service initiatives to enhance the luxury experience and maintain the hotels competitive edge
• Ensure compliance with all safety security and environmental regulations
• Participate in the development and implementation of marketing strategies to promote room sales
• Handle guest complaints and resolve complex issues with professionalism and diplomacy

Qualifications :

• Bachelors degree in Hospitality Management or related field; Masters degree preferred
• Minimum 7-10 years of experience in luxury hotel management with a proven track record in rooms division management
• Strong leadership skills with the ability to inspire and develop high-performing teams
• Excellent financial acumen including experience in budgeting forecasting and revenue management
• Exceptional problem-solving and decision-making abilities particularly in high-pressure situations
• Outstanding communication and interpersonal skills with a focus on delivering world-class customer service
• Proficiency in hotel management software and systems
• In-depth knowledge of luxury hospitality standards and best practices
• Experience in opening new properties is highly desirable
• Relevant hospitality certifications such as Certified Hotel Administrator (CHA) are advantageous
• Familiarity with Middle Eastern hospitality market and cultural nuances is preferred
• Demonstrated commitment to sustainability practices in the hospitality industry
• Ability to work flexible hours and travel as required
• Fluency in English; knowledge of Arabic or other languages is a plus

Additional Information :

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination scheduling and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.

Remote Work :

No

Employment Type :

Full-time