Sr. Specialist Rider Engagement
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 13 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Whats On Your Plate
Key Responsibilities1. Rider Retention & Churn Management
- Develop and implement strategies to improve rider retention and minimize churn across all operational zones.
- Work with performance team to conduct data analysis to identify churn patterns early-warning indicators and opportunities for intervention.
- Collaborate with Operations 3PL/Vendor Management and Rider Support teams to execute targeted retention initiatives.
2. Rider Satisfaction & Value Proposition Insights
- Manage the regular Rider Satisfaction NPS and Value Proposition surveys.
- Track satisfaction KPIs and identify key pain points impacting rider experience.
- Conduct root-cause analysis using quantitative and qualitative data.
- Present insights and recommendations to senior leadership and cross-functional stakeholders.
3. Action Planning & Continuous Improvement
- Translate insights and root causes into clear practical action plans tackling experience gaps.
- Coordinate with cross-functional teams (Operations Finance Marketing Dispatch & 3PL Partners) to implement and monitor improvement initiatives.
- Measure the impact of implemented actions and adjust approach as needed.
4. Partnerships & Rider Benefits Ownership
- Co-lead the process of identifying negotiating and finalizing partnerships that enhance rider benefits (e.g. telco insurance retail mobility health financial services).
- Build strong relationships with external partners to deliver sustainable and high-value benefit programs.
- Ensure all partnership benefits are aligned with talabats rider value proposition and provide clear ROI.
5. Stakeholder Management & Communication
- Maintain strong collaboration with internal teams such as Dispatch Marketing Finance and Legal to support new initiatives.
- Communicate updates insights and performance results to relevant teams and leadership.
- Support high-impact events and engagement activities related to rider appreciation and community building.
Qualifications :
What did we order
- Bachelors degree in Business Operations Marketing or related field.
- 46 years of experience in community management engagement operations or partnerships (preferably in tech delivery logistics or marketplace environments).
- Strong analytical skills with experience interpreting churn retention or behavioral data.
- Excellent negotiation and partnership management capabilities.
- Strong communication skills with the ability to engage different stakeholders.
- Structured detail-oriented and able to manage multiple projects simultaneously.
Preferred:
- Experience working with frontline workforce (riders drivers couriers).
- Background in rider experience or value proposition design.
- Ability to run surveys analyze feedback and convert insights into action.
Remote Work :
No
Employment Type :
Contract
المهارات المطلوبة
- تطوير الأعمال
- Employee Orientation
- الصحة العامة
- إدارة الحساب
- VersionOne
- إدارة النزاعات
- إدارة المشاريع
- إدارة العلاقات
- Team Management
- Customer relationship management
- الموارد البشرية
- Public Speaking
عن الشركة
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... اعرض المزيد
