Night Manager, Raffles the Red Sea (Saudi National)
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 2 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
THE POSITION
Reporting to the Asst. Front Office Manager the Night Manager is responsible for ensuring we provide the highest level of guest service and ensuring that standards are maintained during the overnight period. The Night Manager will be responsible for the entire hotel and act on behalf of the General Manager during this time frame.
GROOMING
Our appearance is a reflection of who we are and our grooming should project a professional image at work; therefore every member of our team must adhere to grooming standards at all times
KEY ROLES AND RESPONSIBILITIES
Ensures that all Front Office Standards Operating policies and procedures are adhered
Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts
Seeks feedback on guest satisfaction and resolves problems in accordance with our promise and philosophy of colleague empowerment
Strong and effective communication with all other departments
Provides guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office leaders. A strong commitment to colleague satisfaction.
Responsible to balance operational administrative and colleague needs
Responsible for ensuring consistency in exceeding guest service expectations (Raffles Hotels & Resorts programs as a measurement tool)
Provides passionate direction towards achieving our vision
Conducts night colleague performance evaluations on a timely basis including corrective action and coaching
Develops implements and/or maintains new incentives to motivate colleagues and maximize hotel revenue
Effectively maximizes inventory levels during high occupancy/sold out nights
Adheres to and promotes the Companys Health and Safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures
Monitoring the daily financial goals of the hotel and rooms division the financial goals of the department the LQA TrustYou and Forbes targets on a daily basis
Qualifications :
PERSONAL ATTRIBUTES
Motivator and Proactive
Team player
Positive attitude and well-spoken
People person
Result driven
Open-minded
Display initiative
Organized
Commitment to professional values
Thinking out of the box
QUALIFICATIONS
Proven ability to guide and coach team members
An operational knowledge and proficiency in Front Office Systems and Microsoft Office suite (Word Excel PowerPoint)
Excellent leadership written/verbal communication and interpersonal skills
Superior leadership and coaching skills with a proven track record of developing and motivating career minded professionals.
Strong guest service orientation and training skills background required.
Able to balance a variety of conflicting priorities while considering all aspects of the job i.e. Financial Operational Human Resources
A working knowledge of a second language and its application in the hotel and hospitality operation is an asset
Highly organized results-oriented with the ability to be flexible and work well under pressure
Degree or Diploma in Hospitality Management is an asset
EXPERIENCE
Minimum 2 years previous management experience in Front Office operations in luxury hotel
The key responsibilities are illustrated in this job description but it is not an exhaustive list of all tasks that may be allocated by your reporting manager and are subject to change as needed.
Additional Information :
- Understanding of Ultra-Luxury guest expectations and brand alignment.
- experience in project coordination scheduling and document control during pre-Opening stages.
- Experience in pre-Opening is a must.
- A proactive anticipatory approach with a strong sense of ownership and accountability.
- Impeccable grooming and personal presentation aligned with Luxury standards.
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
- Restaurant Experience
- Kitchen Experience
- إدارة المخزون
- Hospitality Experience
- Dayforce
- Lean Six Sigma
- Management Experience
- إدارة المرافق والمنشآت
- Warehouse Experience
- Supervising Experience
- إدارة المطاعم
- Commercial Cleaning
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
