Reservation Manager

أسوان - مصر

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت منذ أكثر من 30 يومًا

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

We are seeking a highly organized and customer-focused Reservation Manager to join our this crucial role you will oversee all aspects of our hotels reservation process ensuring seamless guest experiences from initial inquiry to arrival. As a key member of our management team you will be responsible for optimizing occupancy maximizing revenue and leading a team to deliver exceptional customer service. Drive revenue growth by meeting sales targets and staying competitive in the market.

Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to making recommendations where necessary to reach overall performance goals
Ensure information provided to guests is accurate and individualized
Coach agents in areas of up-selling cross-selling and ongoing skill set knowledge
Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible administrative duties are completed and productivity is maximized
Assist in preparing daily weekly and monthly reports
Assist in the coordination of new rate offers including rate building determining operational flows communicating offers to the hotel community and deficiency testing
Ensure smooth shift changes with proper pass-on to the next shift
Report any equipment failures/problems & repair requests to Maintenance Department
Respond to enquiries about hotel products and services by telephone fax and email according to standard guidelines
Maintain complete knowledge of all food & beverage services contents & preparation methods outlets and hotel services/features to promote its products and services
Coordinate and communicate with all other departments to ensure a smooth operation
Interview select and recruit direct reports
Identify and develop team members with potential
Conduct performance review with the team
Constantly monitor team members appearance attitude and degree of professionalism
Prepare detailed induction programs for new employees
Prepare weekly staff schedules keeping in mind anticipated business operating budgets and standards of service
Develop conduct maintain all staff training programs for team members focusing on their development needs providing them with new skills to meet the changing needs of the business

Qualifications :

Proven experience in hotel reservations or front office management preferably in a luxury or 5-star hotel
Strong knowledge of reservation systems (e.g. Opera Opera Cloud PMS) and revenue management principles
Excellent leadership and team management skills
Exceptional customer service and communication abilities
Demonstrated ability to optimize occupancy maximize revenue and manage room allocations efficiently
Flexibility to work various shifts including weekends and holidays as needed

Remote Work :

Employment Type :

Full-time

Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to making recommendations where necessary to reach overall performance goals
Ensure information provided to guests is accurate and individualized
Coach agents in areas of up-selling cross-selling and ongoing skill set knowledge
Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible administrative duties are completed and productivity is maximized
Assist in preparing daily weekly and monthly reports
Assist in the coordination of new rate offers including rate building determining operational flows communicating offers to the hotel community and deficiency testing
Ensure smooth shift changes with proper pass-on to the next shift
Report any equipment failures/problems & repair requests to Maintenance Department
Respond to enquiries about hotel products and services by telephone fax and email according to standard guidelines
Maintain complete knowledge of all food & beverage services contents & preparation methods outlets and hotel services/features to promote its products and services
Coordinate and communicate with all other departments to ensure a smooth operation
Interview select and recruit direct reports
Identify and develop team members with potential
Conduct performance review with the team
Constantly monitor team members appearance attitude and degree of professionalism
Prepare detailed induction programs for new employees
Prepare weekly staff schedules keeping in mind anticipated business operating budgets and standards of service
Develop conduct maintain all staff training programs for team members focusing on their development needs providing them with new skills to meet the changing needs of the business

Qualifications :

Proven experience in hotel reservations or front office management preferably in a luxury or 5-star hotel
Strong knowledge of reservation systems (e.g. Opera Opera Cloud PMS) and revenue management principles
Excellent leadership and team management skills
Exceptional customer service and communication abilities
Demonstrated ability to optimize occupancy maximize revenue and manage room allocations efficiently
Flexibility to work various shifts including weekends and holidays as needed

Remote Work :

Employment Type :

Full-time

اعرض المزيد

المهارات المطلوبة

Multi-line Phone Systems
إدخال البيانات
خدمة العملاء
Hotel Experience
Taleo
Hospitality Experience
Computer Skills
Guest Relations Experience
إدارة العائدات
خدمات النزلاء
مفاوضات العقد
Phone Etiquette

قدم الآن

عن الشركة

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد

عرض صفحة الشركة عرض صفحة الشركة

التقديم التلقائي على الوظائف بـ AI

قدّم على عشرات الوظائف بنقرة واحدة