At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

Responsibilities may include the following and other duties may be assigned:

• Provide product-oriented support and technical services for customers by responding to incoming inquiries (phone e-mail) concerning product operation troubleshooting specifications warranty questions accessories identification or questions about their medical device
• Provide patients with ongoing personalized support and education to help them make the most of their diabetes management
• Concisely and accurately document customer feedback and any troubleshooting completed during the call identify trends affecting our products and provide feedback to appropriate teams (Sales Marketing Regulatory and Diabetes)
• Coordinate return flow for all products for quality analysis
• Follow up on and monitor the product complaint resolution back to the customer.

Required Knowledge and Experience:

• Experience in customer service position
• Fluency (native speaker) in Hebrew good level English
• High sense of empathy and patience
• Ability to effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements
• Ability to present information in a clear and timely manner to customers experiencing medical emergencies
• High sense of responsibility accountability reliability.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here