Technical Service Engineer Tier 3

هرتسليا - إسرائيل

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 13 ساعة

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

Power the Future with us!

SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology with over 5000 employees offices in 34 countries and millions of products installed in over 133 countries.

Our diverse product offering comprises intelligent solar inverters battery storage backup systems EV charging and complete home energy management ecosystems.

By leveraging world-class engineering capabilities and with a relentless focus on innovation we strive to create a world where clean green energy from the sun is the primary source of power for our homes businesses and just about everywhere we thrive.

The Technical Solutions team serves as the final escalation point within the Technical Support organization and acts as the primary interface with R&D Quality Product Management and Engineering. Technical issues - both hardware and softwarethat cannot be resolved by Tier 1 and Tier 2 support teams are escalated to the Technical Solutions experts located across our global sites.

As a Technical Service Engineer - Tier 3 you will troubleshoot and resolve the most complex and challenging technical issues.

Location: Herzliya or Modiin.

What youll be doing:

Work closely with R&D and Product teams to resolve complex technical issues escalated by the global service organization.
Participate in product definitions testing validation and integration activities.
Investigate and analyze data from the companys large-scale installed base.
Continuously improve the technical knowledge of junior support engineers by conducting weekly trainings reviewing escalated cases and teaching troubleshooting methodologies.
Provide product training and mentorship to junior support engineers.
Create update and maintain troubleshooting procedures and technical knowledge base articles; ensure these are shared with the entire Support organization.
Ensure all customer-facing support levels remain up to date with troubleshooting processes technical know-how and product enhancements by collaborating closely with R&D Q&R and Product teams.
Provide on-site support and training to global customers when required.
Maintain and manage product environments used by the Customer Support organization.
Serve as the primary escalation point for Tier 3 issues raised by Tier 1 and Tier 2 support teams worldwide.
Ensure customer and partner inquiries are handled professionally within established SLAs delivering high-quality technical support and customer care.

Country:
Israel

City:
Herzliya

Requirements:

Bachelors degree in Electrical Engineering Mechanical Engineering or Computer Science.
At least 3 years of experience providing call-center technical support for electronic imaging products or high-speed automation systems with an emphasis on multidisciplinary products.
Hands-on experience using debugging tools and lab simulations to analyze issues and identify solutions.
Basic understanding of AC/DC and DC/DC circuits as well as Ohms law.
Strong logical troubleshooting abilities for both hardware and software issues including identifying root causes and proposing effective workarounds and solutions.
Proven experience in a call-center support environment with strong professional client-facing communication skills.
Ability to calculate figures related to proportions percentages circumference and volume and apply basic algebra and geometry concepts.
High proficiency in Hebrew and English both spoken and written.

Additional Skills:

Ability to demonstrate strong analytical and problem-solving skills.
Excellent written communication and verbal skills as well as strong listening skills.
Possesses strong customer relation skills.
Ability to handle multiple priorities.
Perform in an effective and timely manner all the tasks required.
Exhibit above average reasoning ability by clearly defining problems analyzing data establishing facts and drawing valid conclusions.
Ability to travel 15-20% to customer site as needed.

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people.

SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.

Power the Future with us!SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology with over 5000 employees offices in 34 countries and millions of products installed in over 133 countries.Our diverse product offering comprises intelligent solar inverters battery storag...

Power the Future with us!

SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology with over 5000 employees offices in 34 countries and millions of products installed in over 133 countries.

Our diverse product offering comprises intelligent solar inverters battery storage backup systems EV charging and complete home energy management ecosystems.

As a Technical Service Engineer - Tier 3 you will troubleshoot and resolve the most complex and challenging technical issues.

Location: Herzliya or Modiin.

What youll be doing:

Work closely with R&D and Product teams to resolve complex technical issues escalated by the global service organization.
Participate in product definitions testing validation and integration activities.
Investigate and analyze data from the companys large-scale installed base.
Continuously improve the technical knowledge of junior support engineers by conducting weekly trainings reviewing escalated cases and teaching troubleshooting methodologies.
Provide product training and mentorship to junior support engineers.
Create update and maintain troubleshooting procedures and technical knowledge base articles; ensure these are shared with the entire Support organization.
Ensure all customer-facing support levels remain up to date with troubleshooting processes technical know-how and product enhancements by collaborating closely with R&D Q&R and Product teams.
Provide on-site support and training to global customers when required.
Maintain and manage product environments used by the Customer Support organization.
Serve as the primary escalation point for Tier 3 issues raised by Tier 1 and Tier 2 support teams worldwide.
Ensure customer and partner inquiries are handled professionally within established SLAs delivering high-quality technical support and customer care.

Country:
Israel

City:
Herzliya

Requirements:

Bachelors degree in Electrical Engineering Mechanical Engineering or Computer Science.
At least 3 years of experience providing call-center technical support for electronic imaging products or high-speed automation systems with an emphasis on multidisciplinary products.
Hands-on experience using debugging tools and lab simulations to analyze issues and identify solutions.
Basic understanding of AC/DC and DC/DC circuits as well as Ohms law.
Strong logical troubleshooting abilities for both hardware and software issues including identifying root causes and proposing effective workarounds and solutions.
Proven experience in a call-center support environment with strong professional client-facing communication skills.
Ability to calculate figures related to proportions percentages circumference and volume and apply basic algebra and geometry concepts.
High proficiency in Hebrew and English both spoken and written.

Additional Skills:

Ability to demonstrate strong analytical and problem-solving skills.
Excellent written communication and verbal skills as well as strong listening skills.
Possesses strong customer relation skills.
Ability to handle multiple priorities.
Perform in an effective and timely manner all the tasks required.
Exhibit above average reasoning ability by clearly defining problems analyzing data establishing facts and drawing valid conclusions.
Ability to travel 15-20% to customer site as needed.

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people.

SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.

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المهارات المطلوبة

Debugging
Computer Networking
ConnectWise
PKI
PowerShell
Windows
C#
Automotive Diagnostics
تصوير طبي
Azure
الدعم الفني
استكشاف الأخطاء وإصلاحها

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عن الشركة

SolarEdge

Established in 2006, SolarEdge (NASDAQ: SEDG) addresses a broad range of energy market segments through its diversified product offering, including residential, commercial and large-scale PV, energy storage and backup solutions, EV charging, home energy management, grid services, virt ... اعرض المزيد

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