Application Analyst

Tawzef For Recruitment & HR Consultancy

موقع الوظيفة:

القاهرة - مصر

الراتب شهرياً: لم يكشف

الخبرة المطلوبة: 1-2سنوات

تاريخ النشر: نُشرت منذ أكثر من 30 يومًا

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

* Ensure availability and performance of mobile sales applications (MIRA Shelvs Tracking etc.) based on IT service levels.

* Provide Level 1 & Level 2 support for mobile sales applications when required.

* Analyze incidents identify root causes and recommend effective solutions.

* Document processes and maintain accurate service desk records.

* Implement required system changes and support continuous improvements.

* Ensure full compliance with IT policies procedures and quality standards.

* Test and deliver application updates and prepare RCA (Root Cause Analysis) reports.

* Investigate and resolve technical issues related to mobile application systems and services.

* Collaborate closely with the Mobile Sales Applications Manager internal IT teams and external vendors.

* Conduct weekly reviews with senior managers or business users for tickets and change requests.

* Prepare weekly reports on incidents and change requests.

* Support systems related to data centers cloud hosting and network operations when required.

* Maintain quarterly inventory of data center equipment IT store assets and network devices.

* Perform any additional IT-related tasks assigned by management.

Requirements

* Bachelors degree in Engineering or Computer Science.

* Minimum 1 year of experience with mobile sales applications (MIRA Shelvs Sales Buzz or similar).

* ITIL certification (preferred).

* Strong results orientation and customer focus.

* Ability to work effectively under pressure.

* Excellent communication skills in Arabic and English (written & verbal).

* Proficiency in Microsoft Office 365 and system integration tools.

* High accuracy discipline and attention to detail.

* Strong reporting and documentation skills.

* Excellent problem-solving abilities.

* Ensure availability and performance of mobile sales applications (MIRA Shelvs Tracking etc.) based on IT service levels.* Provide Level 1 & Level 2 support for mobile sales applications when required.* Analyze incidents identify root causes and recommend effective solutions.* Document processes an...