Snr. Technical Account Manager, ES EMEA-ISV

AWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments. Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center. Youll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

At Amazon our vision is to be earths most customer-centric 2006 we launched Amazon Web Services giving customers access to the same cloud technology we built to serve millions of shoppers on . Amazon Web Services (AWS) is a secure cloud services platform offering computing power database storage content delivery and other functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility scalability and reliability.

An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor youll have a direct impact in helping our customers gain the most value from cloud technology. Youll craft and execute strategies to drive our customers adoption and use of AWS services. This includes a range of products including EC2 S3 DynamoDB & RDS databases Lambda CloudFront CDN IoT and many more.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. Youll provide advice on architecture support strategy project and launch planning as well as ongoing operational issues.

See what the team say about their roles:
job responsibilities
* Youll advise on solutions provide technical guidance and advocate for the customer
* Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
* Develop trusting relationships with customers understanding their business needs and technical challenges
* Using your technical acumen and customer obsession youll drive technical discussions regarding incidents trade-offs and risk management
* Consult with a range of partners from developers through to C-suite executives
* Collaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers
* With a bias for action youll proactively find opportunities for customers to gain additional value from AWS
* Provide detailed reviews of service events monthly & quarterly metrics detailed pre-launch planning
* Solve a variety of problems across different customers as they migrate their workloads to the cloud
* Uplift customer capabilities by running workshops brown bag sessions etc.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded profession

- Experience in a similar role as a Technical Account Manager Consultant Solutions Architect Platform Engineer Systems Engineer Cloud Architect etc.
- Understand operational parameters and troubleshooting for a combination of the following: Compute Storage Networking CDN Databases DevOps Big Data and Analytics Security Applications Development
- Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences
- Languages : English and Hebrew

- Professional experience with cloud offerings such as AWS Azure Google Cloud Platform etc.
- Programming or scripting skills with a combination of Java Python Perl Ruby C# and/or PHP a plus but not a requirement
- Previous experience as a Software Engineer Developer DevOps Engineer etc.
- Understanding of DevOps practices and tools including Continuous Integration / Deployment Puppet Docker Kubernetes Chef is a plus

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.