Consultant, Customer Service
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 2 يوم
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
We are seeking a dedicated Consultant Customer Service to join our Branch in Tanga. As a key member of the branch you will be responsible for providing exceptional service to our valued clients ensuring their satisfaction and fostering long-term relationships.
- Serve as the primary point of contact for customer inquiries concerns and requests
- Respond to customer queries through various channels including phone email and chat
- Analyze customer issues and provide timely effective solutions
- Maintain accurate records of customer interactions and follow-up actions in our CRM system
- Collaborate with cross-functional teams to resolve complex customer issues
- Identify opportunities to improve customer satisfaction and loyalty
- Stay updated on company products services and policies to provide accurate information
- Participate in ongoing training and development programs to enhance customer service skills
Qualifications :
Qualifications:
- Bachelor Degree in Commerce Finance or equivalent
- Strong cash handling and basic math skills
- Proficiency in computer systems and banking software
- Excellent customer service and communication skills
- Keen attention to detail and ability to maintain accuracy in all tasks
- Problem-solving abilities and capacity to work well under pressure
- Previous experience in banking or customer service preferred
- Knowledge of banking products and services is a plus
- Ability to work flexible hours including weekends and holidays as required
- Fluency in English and Swahili (preferred)
Additional Information :
Behavioural Competencies:
- Checking Things
- Documenting Facts
- Examining Information
- Following Procedures
- Interacting with People
- Interpreting Data
- Making Decisions
- Managing Tasks
- Meeting Timescales
- Producing Output
- Team Working
- Upholding Standards
Technical Competencies:
- Client Relationship Management
- Collaboration
- Continuous Improvement
- Creative Problem Solving
- Operations Risk Management
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
- تطوير الأعمال
- Sales Experience
- المبيعات الموجهة للشركات
- Time Management
- HP Service Manager
- Windows
- ServiceNow
- إدارة العلاقات
- Operating Systems
- Management Consulting
- استكشاف الأخطاء وإصلاحها
- Automotive Service
عن الشركة
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... اعرض المزيد
