Lounge Manager
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 7 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Operations Management
Supervise and coordinate the daily operations of the Lounge ensuring smooth service flow in alignment with Fairmonts service standards.
Ensure the lounges ambiance cleanliness and presentation reflect the brands refined image.
Monitor product quality and consistency across all food and beverage offerings.
Work closely with the culinary and bar teams to curate and update menus that meet guest preferences and brand positioning.
Ensure all opening closing and cash handling procedures are properly followed.
Guest Experience
Create a personalized and memorable experience for each guest anticipating their needs and preferences.
Maintain a strong presence on the floor during service engaging with guests and addressing feedback promptly.
Team Leadership
Recruit train and mentor a high-performing Lounge team committed to excellence in service.
Conduct regular briefings ensuring team members are well-informed about hotel promotions service expectations and operational goals.
Foster a positive work environment that emphasizes teamwork respect and continuous improvement.
Conduct regular performance reviews and support staff development through coaching and training initiatives.
Financial & Administrative
Manage the Lounges financial performance by monitoring budgets controlling costs and maximizing revenue opportunities.
Prepare monthly reports and forecasts for management review.
Implement effective upselling and suggestive selling strategies to increase average checks.
Oversee inventory control procurement and stock management to minimize waste and maintain cost efficiency.
Compliance & Standards
Ensure full compliance with local health hygiene and safety regulations as well as Accor and Fairmont brand standards.
Conduct regular inspections to ensure compliance with HACCP and cleanliness protocols.
Maintain operational readiness for brand audits and LQA (Leading Quality Assurance) evaluations.
Support Accors Planet 21 sustainability program through responsible resource management and eco-friendly practices.
Handle guest complaints with professionalism and empathy turning moments of service recovery into positive experiences.
Build and maintain strong relationships with repeat and VIP guests ensuring consistent loyalty to the Fairmont brand.
Qualifications :
Diploma or degree in Hospitality Management or a related field.
Minimum 35 years of experience in a supervisory or managerial role within a luxury hotel or Top luxury lounge/bar.
Strong knowledge of beverage service mixology and premium product offerings.
Excellent communication and interpersonal skills.
Proficiency in POS systems and Microsoft Office applications.
Fluent in English; additional languages are an advantage.
Additional Information :
Your team and working environment:
In 1-2 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
- Culinary Experience
- Restaurant Experience
- Food Preparation Experience
- Time Management
- خدمة العملاء
- Hotel Experience
- Taleo
- Hospitality Experience
- Barista Experience
- Bartending
- POS
- 10 Key Calculator
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
