Property Manager

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Requirements:

The ideal candidate must have 5-7 years of Property Management experience with 5 years as a minimum experience of managing mixed-use & malls high rise operational commercial office and or residential buildings in Egypt; and must hold relevant Masters / Postgraduate / Undergraduate degrees and or associated accreditations. The candidate should have a working knowledge of building operations property and asset management FMMA - managing facilities management service providers transitions management functionality of property management systems and interfacing with clients stakeholders and tenants.

Job Description:

The role is to report directly to Associate Director Egypt (PAMS) and matrix to the Head of Building Management-(PAMS). Representing the onsite PM team. This will involve leading and overseeing the quality assurance and quality control of the day-to-day property management services operations transitions management (which involves taking the building into a multi-let asset) in accordance with industry best practices.

The candidate shall be able to confidently oversee the provision of OPEX and CAPEX budgeting requirements overview financial forecasts and P&Ls; prepare and submit weekly monthly quarterly and annual reports to the clients; the preparation of governance documents property operations plan guidelines property regulations/rules policies and procedures procurement request for approvals etc. The candidate shall be knowledgeable and confident enough to lead a team and consult with clients tenants and contractors exercising good negotiation skills with experienced professionals in local regional and multi-national organisations. Ensure the FM service providers adhere to their KPI and SLA requirements; and abide to any relevant authorities all laws decrees local municipality codes of practice and legislation of Egypt.

The candidate will be responsible for the maintenance and accuracy of the property management systems (CRM/BMS/CAFM/BIM) and ensure that the FM service providers are keeping systems up to date and that the FM staff receive full training and advice on using the systems.

The candidate will be responsible for liaising and advising the Clients on changes to local law and legislation that may affect the operations of the property and seek approval and direction on implementing / cascading directives that will affect the day-to-day operations of the site.

The candidate will have a close working relationship with the Clients Technical Managers (MEP & Arch) Administrator FM service providers Leasing agents and other Stakeholders to ensure effective communication and teamwork/synergy between the various parties.

The candidate will be responsible for reviewing of the clients contract with the FM service providers ensuring the proficient delivery of the scope of works and specification of services detailed within them so that all activities that are required are in place to operate the property efficiently and effectively.

The candidate will facilitate and undertake property and asset management services of the property which includes but is not limited to the following: -

a) HSE Requirements and Building Inspections (including permits method statements

for works HSE Tenant representation & communication fire drill planning and

fit-out supervision etc.)

b) Policies and Procedures

c) New Leases & Lease Renewals and Variations

d) Tenant Database Management (contacts / documents / correspondence

e) Management of the site-based team TFM service providers Front of House Stakeholders etc.

f) Document Control

g) FM Strategy / Management and Verification of the PPM Maintenance (Inc.

specialist maintenance and communication where necessary to tenants

h) Cleaning (internal and external schedules and operational plans and any

necessary communications to tenants)

i) Security Management Plan (SMP) (in coordination with the security

service provider. This should include SOPs as well as Emergency.

Evacuation Planning for various incidents including fire bomb

terrorism. The SMP will also cover access control / CCTV / Control

Room monitoring / roaming inspections carpark management etc.)

j) Parking Management and Allocation

k) Waste Collection Strategy

l) Office Deliveries

m) Front of House Service and Delivery

n) Post Room

o) Food Deliveries

p) Oversight of the communal facilities (Business Centre Auditorium Gym and Cafeteria)

q) Business Continuity Planning (BCP)

r) Oversight of client issued invoicing (for rental service charge late fees returned cheques etc.)

s) Collections (for rent / service charge and receipting)

t) Coordination required client payments for Invoiced OPEX

u) Procurement Strategy for OPEX and CAPEX

v) Client Reporting (monthly / annually)

w) Preparations for Special Occasions Ramadan/National Day/Christmas etc.

x) Cyclical Reporting (input and compilation of information regarding property

management / leasing / finance / HSE and legislative requirements / risks /

facility management / energy management / tenant fit out.

z) Fees and violations to be applied to tenants in the Property

The candidate via a traffic light system shall itemise all Property HSE issues including but not limited to access / egress / pedestrian access to the property and carpark / evacuation routes/ safe lines of site / turning points / common area furniture and seating / power outlets / fixtures and fittings / staircases / material specification / alarm systems / emergency lighting systems / lift operations / non slip surfaces / glazing issues / handrails / access control / emergency equipment / incident and accident report actions etc.; and use best endeavors to follow up and resolve all issues.

The candidate will pre-qualify and evaluate contractors or vendors to contract directly with the client for the maintenance and security of the Property. The candidate shall prepare the information required to tender which includes but is not limited to scope specifications service level agreements key performance indicators etc.; but the commercial Request for Proposal (RFP) process shall be run through the Clients Central Procurement Department.

The candidate will perform all functions and responsibilities which may not be expressly mentioned in the Clients contract but that are necessary for the proper performance of services and the conducting of activities for the effective and efficient management of the property in accordance with good industry protocols and any applicable best international standards and codes of practice.

Skills Required:

Ethics and business acumen.

Graduate degrees and or relevant accreditations.

Minimum 5 years of mall management experience (mall manager level or above).

Experience in the GCC region including mall development mall launching/opening and mall renovation.

Mixed use development experience and knowledge of the retail real estate industry.

Experience with luxury segment of the market.

Good understanding of mall operations and associated policies and procedures.

Good understanding of mall marketing advertisement and promotions.

Operationally astute and proficient.

Transitions management experience.

Experience working directly for and on behalf of a Landlord or Client.

Microsoft Word / Excel / PowerPoint.

Fluent English (verbal and written); ability to speak Arabic an advantage.

Excellent telecommunication and customer service.

Experience of using property management CRM systems.

Man-management / People management.

An empathetic leader good team player with strong analytical skills.

Able to be trusted with confidential and sensitive company information.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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