Ads Sales Trainer – Senior Process Associate – English – On site Cairo!

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.


Inviting applications for the role of the Ads Sales Trainer Senior Process Associate English On site Cairo!

In this role you will be responsible to research plan organize and help conduct training programs
related to NHO sales process/operations and professional skills. You will also monitor and report agent wise and team level quality conduct calibration performing fraud and compliance audits.

Responsibilities
Research plan organize and help conduct training programs related to NHO sales process/operations and professional skills.
Create SOPs and related materials for new training programs
Assess effectiveness of current and proposed programs and make recommendations for program/content changes or improvement
Actively listen and review the work performed by the team making sure all is done to compliance with our policies and being able to rate that work in multiple parameters.
Keep up to date and proficient in processing voice and products.
Providing feedback coaching and mentoring to Personnel as needed and working closely with the operation of Team Leaders and Personnel to meet the relevant service level metrics.
Collect and share insights on process improvement with training operations or/and client

Qualifications we seek in you!
Minimum Qualifications / Skills
Expert knowledge of social media mobile apps and digital and mobile marketing.
Knowledge of the self-serve platform auction and biddable form of digital advertising buying.
Experience working in a sale or account management role with small businesses.
Proven track record of reaching and exceeding sales goals.


Preferred Qualifications/ Skills
Strong communication and interpersonal skills
Passion for social media/entertainment marketing and up for the challenge of building something from the bottom up.
Excellent communication and presentation skills.
A team player and collaborator
Proficient level of English

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.