Customer Support Specialist

• Provide expert supportfor ourregulatory reportingproductsresolvingclientinquiries.
• Provide expert support for our regulatory reporting products resolving client inquiries.
• Analyze and resolve functional issues by reviewing business rules and configurations.
• Investigate discrepancies in regulatory calculations and collaborate with product/R&D teams to find the best solution for customers.
• Collaborate with technical teams to ensure functional issues are addressed effectivel

• Manage and resolve customer inquiries related to the functional use of the product ensuring adherence to SLAs.
• Guide customers on best practices for data mapping report generation and compliance validation.
• Collaborate with engineering teams to escalate and resolve critical client issues.
• Provide feedback to product teams on recurring functional issues and enhancement requests.

• Bachelors degree in finance Business Administration Economics or a related field or equivalent experience.
• Experience in functional support regulatory reporting or financial software solutions.
• Knowledges on regulatory frameworks (FinRep CoRep Basel IFRS Local Regulatory Reporting) or French tax regulation is a plus.
• Experience working with financial reporting software and understanding business workflows is a plus.
• Analytical skills to troubleshoot functional issues and work with cross-functional teams to resolve them.
• Excellent written and verbal communication skills in French and English.
• Experience in a global multi-time-zone environment is a plus

• Problem Solving & Analysis: Ability to diagnose and resolve business and functional issues effectively.
• Customer Relationship Management: Strong ability to act as a trusted advisor for customers.
• Time Management & Prioritization: Ability to manage multiple priorities and escalations effectively.
• Collaboration & Communication: Ability to work cross-functionally with product engineering and other internal teams.
• Learning Agility: Willingness to stay up to date with changing regulatory requirements.

• Lets grow together join a market leading SaaS company our agile character and culture of innovation enables you to design our future.
• We provide you with the opportunity to take on responsibility and participate in international projects.
• In addition to our buddy-program we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
• Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
• We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels.
• Together were better - meet your colleagues at our numerous team events.

Want to know more about Regnology Find our news and business events on LinkedIn: to know more about life and people at Regnology Check out our Instagram page: Experience:

IC