Support team lead

تل ابيب - إسرائيل

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 25 يوم

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

As aSupport Team Lead your area of responsibility will be to:

Manage and grow the technical support team skillset and be responsible on personnel hiring mentoring and manage growth.
Being the direct Support focal point for in-house and external departments like DevOps QA & Project managers End-users integrators and such solving day-to-day technical problems
Function as acustomer success responsible on meeting with our partners growing their in-system knowledge conduct On-Job-Training and manage all incoming tickets
Grow and maintain the technical documentations database implementing Support methodologies and best practices
Manage Installations Configurations changes and lead version upgrades for clients on premise / remote

Required experience - Must Have:

Minimum of 2 Year as a technical support representative in software domainand technical experience background.

Natural leaderwe aim that our managers will naturally know how to lead being able to see thebigger pictureand customer benefits at top sight! Technical mind A problemsolver nature is a must.
Technical knowledge this is a hands on position therefore the idle candidate should have the following skill set:
Advance knowledge with SQL & Databasehandling
Docker technology experience
Master in Linux
Configuration Expert(Json/XML/Config)

Fluent EnglishWriting & speaking in technical level
Management ExperienceAn Advantage! we can also accept a natural leader without management experiencewe are more than happy to take your capabilities to new hights!
We believe that motivation is key our team leader should be motivated self-learner technology keen and ready to juggle between different issues turning problems into solutions.

Advantages:

Acquaintance with big-data systems or experience in big-data analysis - Advantage
Acquaintance in different Support methodologies& SLA management
Customer Success background
The ideal candidate must demonstrate the ability to multitask in a fast-paced startup
environment work well with people from a variety of different backgrounds and cultures
build relationships with clients and co-workers

Required Experience:

Senior Manager

As aSupport Team Lead your area of responsibility will be to:Manage and grow the technical support team skillset and be responsible on personnel hiring mentoring and manage growth.Being the direct Support focal point for in-house and external departments like DevOps QA & Project managers End-users i...