Sr Associate App/Prod Support
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
12-09-2025
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Job Description:
This position is part of a small but impactful team supporting internal SaaS platforms used by developers. It is not a typical support role strategic thinking proactive improvements and customer advocacy are key.
Responsibilities
- Provide Tier 13 operational support for internal dev-focused SaaS products.
- Investigate and resolve data integrity integration and usability issues.
- Collaborate with developers team leads and application owners.
- Monitor application health (alerting availability incident response).
- Communicate clearly and empathetically with internal clients.
- Translate client feedback into actionable insights.
- Drive operational excellence via automation documentation and process improvements.
Requirements
- 5 years in technical support DevOps or software engineering.
- Experience with software development tools (Git CI/CD observability platforms).
- Strong troubleshooting skills in complex environments (APIs integrations data pipelines).
- Excellent communication and collaboration skills.
- Flexibility to support cross-time-zone teams.
- Familiarity with logs metrics monitoring tools and root cause analysis.
- Customer-first mindset.
Bonus Points
- Experience with AI/ML tools especially LLMs and RAG-based systems.
- Familiarity with developer productivity metrics or engineering enablement platforms.
- Experience with internal tools or platform engineering teams.
Contributions to internal documentation or enablement initiatives
Weekly Hours:
40Time Type:
RegularLocation:
ISR:01:Lod / 2 Negev St; Airport City - Adm:2 Negev Street; Airport CityIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Required Experience:
Senior IC
المهارات المطلوبة
- التجفيف
- إدارة المرافق والمنشآت
- Crystal Report
- مكافحة العدوى
- مجموعة أجهزة القياس
- التخدير
عن الشركة
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