AI Project Coordinator, Customer Support
شارك هذه الوظيفة
موقع الوظيفة:
Tel Aviv-Yafo - إسرائيل
الراتب شهرياً:
لم يكشف
تاريخ النشر:
04-11-2025
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Were looking for a hands-on tech-savvy team member to help manage and improve our AI chatbot and AI agents. Youll maintain the chatbot enhance autoflows and prompts monitor performance and work closely with cross-functional teams to deliver a smooth optimized experience for both users and agents.
What am I going to do:
- Maintain and manage the AI chatbot instructional conversations
- Optimize autoflows and prompts to improve resolution rates and user experience
- Manage and monitor AI agent behaviors and logic
- Monitor and analyze chatbot performance metrics
- Conduct ongoing QA and maintenance
- Collaborate with customer-facing and product teams to align AI behavior with business goals
- Stay ahead of the curve with the latest in AI automation and chatbot best practices
- Maintain clear and up-to-date technical documentation
Equal opportunities:
At Fiverr we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race color religion sex sexual orientation citizenship national origin disability Veteran status or any other characteristic protected by addition Fiverr will provide accommodation to individuals with disabilities or a special need.
Requirements:
- 1 years experience with chatbot tools and AI prompting (Forethought is a plus)
- Experience working with APIs to retrieve and store data; otherwise a strong ability to learn and adapt to working with APIs
- Strong analytical and problem-solving skills
- Detail-oriented and data-driven
- Comfortable in fast-paced tech-focused environments
- Strong organizational and collaboration skills
- Proactive curious and driven by ownership and improvement
- Team player with a collaborative mindset
- Familiarity with Zendesk admin features and support ops is a plus
At Fiverr were not about checklists. If you dont meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it we want to hear from you.
المهارات المطلوبة
- هندسة التصميم
- Baan
- خدمة العملاء
- إدارة الأموال
- ABAP
- المصاعد
عن الشركة
Our mission is to change how the world works together. We started with the simple idea that people should be able to buy and sell digital services in the same fashion as physical goods on an e-commerce platform. On that basis, we set out to design a digital marketplace that is built w ... اعرض المزيد
