Business Support Associate
نُشرت في :
28-08-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Description
We are looking to recruit a Business Support Associate who will be responsible for first-line support for business user monitor business operation monitor system dashboards on-boarding for new businesses troubleshoot and resolve business reported issues.
Responsibilities
- Monitor system dashboards alerts and transaction flows in real time.
- Identify log and categorize incidents for resolution or escalation.
- Track and report incident resolution times in accordance with SLAs.
- Support root cause analysis and implement preventive measures
- Provide first-line operational support for participants including on-boarding payment processing and troubleshooting.
- Manage service requests operational queries and configuration changes.
- Guide participants through integration processes testing and system usage.
- Conduct periodic operational reviews with participants to ensure adherence to best practices.
- Coordinate with all teams including technical support and system administration to resolve participant issues promptly.
- Maintain and update user guides FAQs and operational documentation.
- Deliver on-hand training sessions for new participant staff during on-boarding process
- Generate scheduled and ad-hoc operational compliance and performance reports.
- Validate data accuracy and integrity across reports.
- Support audit and reconciliation activities with detailed reporting.
Requirements
- College or university graduate in the IT field with 0-2 years of experience.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and handle long hours if required.
- Outstanding organizational and customer service skills.
- Ability to work with little supervision and manage multiple processes simultaneously.
- Proficient computer skills (Word Excel Open Office Windows).
- Talent for recognizing opportunities for process improvement.
- Analytical minded to process large amounts of data and the ability to do research.
- Critical thinking to determine what data and information is useful for the task.
- Time management in order to meet deliverables accordingly.
- Mathematical skills to process complex calculations.
- Problem-solving skills to find multiple viable solutions for a challenge.
Required Experience:
IC
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
