Key Responsibilities:
- Provide daily support to end users in Finance HR and Operations.
- Gather and analyze business requirements and translate them into technical solutions.
- Customize and build reports & dashboards using Power BI and Application Report Designer.
- Ensure business processes comply with financial and operational standards.
- Deliver end-user training and documentation to maximize adoption.
- Manage configuration upgrades and lifecycle of ERP CRM and HCM applications.
- Develop and optimize SQL queries for reporting and troubleshooting.
- Ensure data integrity security and compliance across applications.
- Support system integrations (APIs middleware data migration) to connect enterprise applications.
- Collaborate with IT to ensure applications meet scalability performance and security standards.
Qualifications & Skills:
- Bachelors degree in information systems Computer Science Finance or a related field.
- Strong background in ERP CRM and HCM systems (both functional and technical).
- Solid financial knowledge to support accounting and reporting processes.
- Hands-on experience with Microsoft Power BI Crystal Reports and SQL.
- Understanding of application integrations middleware and enterprise architecture.
- Excellent communication analytical and problem-solving skills.
- Minimum 4 years of experience in a similar role.
Preferred Qualifications:
- Experience with Focus ERP Centra HCM and Centra CRM.
- Knowledge of process automation workflow tools and digital transformation initiatives.
- Exposure to enterprise security standards and data governance.
- Ability to manage both functional business discussions and technical system improvements.