Personal Assistant to the GM (Delta City Center Doha)
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
POSITION SUMMARY
Greet persons entering the office determine nature and purpose of visit and direct/escort to destination. Open read and prepare answers to routine letters. Locate and attach appropriate files to incoming correspondence requiring replies. Take and distribute meeting minutes to appropriate individuals. Handle and distribute incoming and outgoing mail. Create and maintain computer- and paper-based filing and organization systems for records reports documents etc. Transmit information or documents using a computer mail or facsimile machine. Prepare letters memos and other documents using word processing spreadsheet database or presentation software. Enter and retrieve information contained in computer databases using a keyboard mouse or trackball to update records files reservations and answer inquiries from guests. Operate standard office equipment other than computers such as telephone typewriter fax photocopier calculator and electronic peripherals. Document and communicate all guest requests/complaints to appropriate personnel.
Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets. Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Policies and Procedures
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
- Address guests service needs in a professional positive and timely manner.
- Actively listen and respond positively to guest questions concerns and requests using brand or property specific process (e.g. LEARN PLEASED Guest Response LEAP) to resolve issues delight and build trust.
- Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
- Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell.
Communication
- Answer telephones using appropriate etiquette including answering the phone within 3 rings answering with a smile in ones voice using the callers name transferring calls to appropriate person/department requesting permission before placing the caller on hold taking and relaying messages and allowing the caller to end the call.
- Speak to guests and co-workers using clear appropriate and professional language.
- Prepare and review written documents (e.g. daily logs business letters memoranda reports) including proofreading and editing written information to ensure accuracy and completeness.
Working with Others
- Handle sensitive issues with employees and/or guests with tact respect diplomacy and confidentiality.
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
Physical Tasks
- Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance.
General Administration
- Open read and prepare answers to routine letters.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Take and distribute meeting minutes to appropriate individuals.
- Handle incoming and outgoing mail including date stamping and distributing incoming mail (e.g. overnight mail delivery/messenger services First Class Federal Express UPS Cablegrams Telex Mailgrams Telegrams Voicemail certified International and Registered).
Documentation/Reporting
- Create and maintain computer- and paper-based filing and organization systems for records reports documents etc.
Computers/Software
- Transmit information or documents using a computer.
- Prepare letters memos and other documents using word processing spreadsheet database or presentation software.
- Enter and retrieve information contained in computer databases using a keyboard mouse or trackball to update records files reservation and answer inquiries from guests.
Office Equipment
- Operate standard office equipment other than computers such as telephone typewriter fax photocopier calculator and electronic peripherals.
- Transmit information or documents using mail or facsimile machine.
Communication
- Document all guest requests/complaints and communicate such to appropriate personnel for proper handling.
- Receive persons entering the office by greeting them determining nature and purpose of their visit and directing or escorting them to specific destinations.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Director
نوع التوظيف
دوام كامل
